VMware Administrator - L2, On-site | 24/7 Rotational Shifts

We are looking for a skilled VMware Administrator (L2) to manage, maintain, and optimize the virtualization environment. The ideal candidate will take a proactive approach to ensure the security, performance, and reliability of the virtual infrastructure. You will provide L2 technical support and troubleshooting for VMware infrastructure — including ESXi, vCenter, virtual machines, Veeam/Commvault Backup, HCI, and SAN/NAS Storage.

Location: Ernakulam, Kerala.

Key Responsibilities

Virtualization Infrastructure

•        Provide L2 technical support for VMware infrastructure, including troubleshooting and resolving issues

•        Monitor and respond to alerts and notifications from VMware monitoring tools

•        Perform routine maintenance tasks such as patching and upgrading VMware software

•        Troubleshoot and resolve issues related to virtual machine performance, networking, and storage

•        Collaborate with L1 resources to resolve issues and escalate complex problems to L3 as needed

•        Document knowledge and procedures in a knowledge management system

•        Participate in on-call rotation and provide 24/7 support

•        Manage vendor relationships for logged support cases

Qualifications

Bachelor's degree (B.Tech) in Information Technology, Computer Science, or a related field — or equivalent work experience.

Mandatory: VMware Professional Level Certification (VCP or VCAP preferred)

Experience

•        3+ years of hands-on experience with VMware infrastructure (ESXi, vCenter, vSphere)

•        Strong understanding of VMware architecture, configuration, and troubleshooting

•        Experience with VMware troubleshooting tools such as ESXi logs and vCenter performance charts

•        Strong knowledge of Veeam Backup and Replication technologies

•        Experience with SAN/NAS Storage infrastructure configuration

•        Strong understanding of HCI technology

•        Experience with Cisco Intersight and UCS Manager

Soft Skills

•        Excellent communication and interpersonal skills

•        Strong problem-solving ability and capacity to work under pressure

•        Ability to work both independently and as part of a collaborative team

Nice to Have

•        Experience with other virtualization platforms (e.g., Hyper-V, KVM)

•        Knowledge of cloud computing platforms

•        Experience with IT service management frameworks

Work Environment

This is an on-site role requiring availability for 24/7 rotational shifts. The engineer will also support planned activities — including Patching, Migration, and DR Drills — which may occur during night shifts.

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