VKYC Executive

Role Overview:

The VKYC executive will be responsible for conducting video-based customer identity verification in compliance with RBI guidelines. The role requires handling live video interactions, validating customer documents, ensuring regulatory adherence, and delivering a seamless onboarding experience.

Key Responsibilities:

1. Video KYC Execution

• Conduct live video KYC calls with customers as per defined process
• Verify original identity documents (PAN, Aadhaar, etc.) during the video interaction
• Perform liveness checks and ensure customer presence
• Capture geo-coordinates, screenshots, and required audit data

2. Customer Interaction

• Guide customers through the VKYC process clearly and professionally
• Ensure proper lighting, visibility, and document clarity during the call
• Handle customer queries and reduce call drop-offs / incomplete cases

3. Compliance & Documentation

• Ensure strict adherence to RBI VKYC guidelines and internal SOPs
• Validate customer details against system records
• Maintain complete and accurate records (video recordings, logs, timestamps)
• Flag suspicious or fraudulent cases to the Audit team

4. Quality & Accuracy

• Maintain high accuracy in verification and data entry
• Avoid errors leading to rework or audit failures
• Meet defined Quality Audit (QA) standards

Eligibility Criteria:

• Graduate (mandatory)
• 03 years of experience (Freshers with good communication can be considered)
• Experience in KYC / Customer Support / BPO is preferred

Skills Required:

• Strong verbal communication (English + regional language preferred)
• Basic understanding of KYC documents (PAN, Aadhaar, etc.)
• Good attention to detail and observation skills
• Ability to identify suspicious/fraudulent behavior
• Basic computer proficiency