VKYC Executive

About Credit Saison :

Established in 2019, Credit Saison India (CS India) is one of the countrys fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting Indias huge gap for credit, especially with underserved and under penetrated segments of the population.
Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.
Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx ~2000 employees.
Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.
Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japans largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.
Key Responsibilities:

1. Customer Verification & Onboarding :

Conduct live video interactions with customers to verify their identity using Aadhaar and PAN details. Perform liveness checks and ensure the customers physical presence matches the provided documentation. Capture high-quality images of original documents (PAN card) and the customers live photograph as per system requirements. Validate customer location via geo-tagging to ensure compliance with regional boundaries.

2. Technical Troubleshooting & Guidance:

Guide customers through technical steps, such as enabling location permissions and camera access. Provide specialized assistance for diverse customer needs, including verbal cues and guidance for visually impaired or elderly applicants. Identify and report any systemic glitches in the Jarvis/VKYC platform to the technical team immediately.

3. Compliance & Documentation:

Adhere strictly to the Video Customer Identification Process (VCIP) guidelines mandated by the RBI. Maintain confidentiality and security of customer data during and after the video call.

Skills & Qualifications:

Education: Minimum Graduate in any stream.
Experience: Experience in KYC/VKYC operations, preferably in an NBFC or Banking environment.
Communication: Excellent verbal communication skills in English, Hindi, and/or relevant regional languages.
Tech-Savvy: Comfortable using web-based verification tools (Jarvis, SignDesk, or similar).
Attention to Detail: Ability to spot discrepancies in documents and live video feeds quickly.

Fresher's can apply too