Visual Merchandising & Customer Experience (VM/CX) Manager

About KSKT & Kaze Living

KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms - at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices.

Kaze Living is KSKT's premium gourmet grocery marketplace - bringing fresh produce, artisan bakery, clean- label snacks, functional beverages, wellness essentials, and curated lifestyle products to discerning Delhi NCR households. Together, KSKT and Kaze Living are building a modern retail ecosystem that combines quality, transparency, and convenience across online and offline channels.

Role Overview

We are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores.

This role ensures every store reflects the Kaze Retail brand experience - visually and in how customers are served.

Key Responsibilities

• Define and roll out VM guidelines (layout, planograms, signage, displays) across stores.

• Conduct regular store visits/audits to ensure VM standards are maintained.

• Plan and execute VM for new launches, seasonal themes, and promotions.

Customer Experience

• Define and monitor customer experience standards across stores - store ambience, staff behaviour, and

service quality.

• Track customer feedback/complaints and work with store teams to resolve and improve experience.

• Train store teams on VM and CX standards along with the L&D team.

What We Are Looking For

• 2-4 years of experience in visual merchandising and/or customer experience in a retail environment.

• An eye for store aesthetics, layout, and merchandising standards.

• Strong ability to train and align store teams on VM/CX standards.

• Comfort with frequent store visits and hands-on execution.

• Good communication and coordination skills.