Visitor Experience Manager - Museum

Role & responsibilities

Key Responsibilities

1. Research and Interpretation

• Develop a detailed understanding of the collections, artworks, installations and narratives across JGU museums.
• Study exhibition texts, archival materials and research sources to ensure factual accuracy.
• Translate complex subjects into clear, engaging and accessible narratives for different audiences.
• Prepare and refine tour narratives, interpretive notes, talking points and FAQs.
• Stay informed about relevant historical, constitutional, cultural, institutional and contemporary contexts.

2. Guided Experiences and Visitor Engagement

• Conduct engaging and well-structured guided experiences across museums and signature spaces.
• Present museum narratives with clarity, confidence and strong subject knowledge.
• Explain exhibits, artworks, installations and historical contexts in engaging ways.
• Adapt the depth, language and pace of tours to different audiences.
• Respond accurately to visitor questions and connect exhibits to the wider museum narrative.
• Contribute ideas for new tours, thematic experiences and visitor engagement initiatives.

3. Interpretive Content and Learning

• Develop and review visitor-facing and educational content for different audiences.
• Prepare and refine museum guides, tour scripts, quizzes, worksheets and learning resources.
• Support programmes and content for schools, universities and specialist groups.
• Assist in developing digital, multimedia and interactive content for visitor engagement.

4. Museum Operations

• Support the day-to-day functioning of assigned museums and ensure visitor areas are ready.
• Conduct routine checks of exhibits, installations, screens, interactive systems and AV equipment.
• Identify and report technical, maintenance, housekeeping and operational issues.
• Support tour bookings, visitor schedules, group movement and attendance.
• Coordinate with relevant University offices on itineraries, timings, protocols and visitor requirements.
• Assist with museum retail operations and related records as required.

5. Events and Special Visits

• Support the planning and execution of museum events, programmes, workshops and special visits.
• Coordinate with internal teams and external stakeholders for scheduled visits.
• Assist with visitor movement, group coordination and on-ground arrangements during events.

6. Documentation and Reporting

• Maintain accurate records of tours, visitors, bookings, events and museum programmes.
• Assist in preparing reports on visitor numbers, programmes, feedback and operations.
• Record recurring visitor questions and observations to improve future interpretation.
• Maintain tour resources and interpretive materials in an organised manner.
• Handle routine communication related to museum visits and programmes.
• Support other research, interpretive, administrative and operational responsibilities as required.

Skills & Attributes

• Strong public speaking, presentation and storytelling skills.
• Ability to understand and explain complex historical, cultural, constitutional and institutional subjects clearly.
• Confidence in addressing both small groups and large audiences.
• Ability to engage with students, academics, families, professionals and distinguished visitors.
• Strong listening, communication and interpersonal skills.
• High standards of factual accuracy and attention to detail.
• Ability to develop and retain strong knowledge of substantial museum content.
• Ability to work independently and effectively as part of a team.
• Comfortable standing and walking for extended periods while conducting museum tours.

Work Schedule

The museums and facilities under the Office are open seven days a week.

The role follows a rotating work schedule, with weekly offs generally falling on weekdays. Working on weekends is a regular part of the role.

Timings may occasionally change depending on museum programmes, special visits, events or other institutional requirements.