HYDERABAD · FULLTIME
VisionPLUS (V+) CTA RTB Prod Support -Tech Lead/Lead Program Analyst
Agriitex Systems And Services
Hyderabad · onsite · Posted 1d ago
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Undisclosed12–17 yrsfulltimeHyderabad
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Section · 01
About this role
VisionPLUS (V+) CTA RTB Production Support - Technical Lead / Lead Programmer Analyst
- Experience should have 5+ years to 12 Years.
- Strong knowledge of the Cards and Payments domain.
- Hands-on experience in Run-the-Bank (RTB) Production Support.
- Own day-to-day VisionPLUS CTA RTB production support activities.
- Strong experience in L2/L3 batch production support, including batch monitoring, abend analysis, job restart and recovery.
- Proficiency in VisionPLUS, COBOL, JCL, DB2, VSAM, and Mainframe technologies.
- Experience in production incident management, troubleshooting, root cause analysis (RCA), and permanent issue resolution.
- Ability to manage critical production incidents, meet service-level agreements (SLAs), and minimize business impact.
- Experience in batch dependency analysis, job scheduling, and coordination with upstream and downstream application teams.
- Ability to independently analyze complex production issues and drive them through resolution.
- Understanding on the SDLC.
- Take ownership of day-to-day VisionPLUS CTA RTB batch support activities.
- Communication with customer and producing the daily status report.
- Monitor batch execution, analyze failures, perform job restarts, and coordinate recovery activities.
- Investigate production incidents, perform root cause analysis, and implement appropriate corrective and preventive actions.
- Ensure timely incident resolution in accordance with defined SLAs.
- Coordinate with application, infrastructure, scheduling, and business teams to resolve production issues.
- Communicate with customers and provide daily status reports, incident updates, and escalation summaries.
- Lead and mentor junior team members, review technical solutions, and support knowledge sharing.
- Participate in shift handovers and ensure continuity of production support operations.
- Knowledge of REXX and Ezytrieve.
- Experience in team leadership, task allocation, and technical guidance.
- Experience in production problem management and preventive measures.
- Ability to work independently and take ownership of assigned responsibilities.
- Strong teamwork, leadership, and stakeholder management skills.
- Proactive approach to identifying risks and preventing recurring production incidents.
- Flexibility to work in rotational shifts, including extended support hours when required.
- Strong verbal and written communication skills.
- Good analytical, troubleshooting, and problem-solving abilities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
SDLCJCLCobolREXXDB2Incident ManagementBatch MonitoringmainframeProblem managementDownstreamProgrammerIncident ResolutionRoot Cause AnalysisCommunication SkillsStakeholder ManagementoperationsJob Scheduling