Vision Plus Support Engineer-Mumbai-Immediate joiner Only

Role & responsibilities

Role: VisionPLUS Application Support Engineer / Analyst
Experience: Typically 28 years, depending on L1/L2/L3 responsibilities
Domain: Banking / Cards & Payments

Key Responsibilities

• Provide L1/L2 production support for VisionPLUS applications.
• Monitor batch jobs, online transactions, application alerts and system health.
• Troubleshoot incidents related to VisionPLUS modules such as CMS, FAS, TRAMS, ITS and VMx.
• Analyze production issues, identify root causes and provide permanent fixes or workarounds.
• Monitor and troubleshoot JCL/batch failures and coordinate with relevant teams for resolution.
• Work with COBOL, JCL, VSAM and CICS programs for issue analysis and fixes.
• Perform impact analysis for application changes and defects.
• Handle incident, problem and change-management activities using ITSM tools.
• Prepare RCA, incident reports, SOPs and technical documentation.
• Coordinate with development, infrastructure, database, testing and vendor teams.
• Support release deployments, patches, production implementation and post-deployment validation.
• Participate in production calls/on-call support when required.
• Support enhancements and maintenance activities in the VisionPLUS environment. A APEX 2000+1

Required Technical Skills

• VisionPLUS: CMS, FAS, TRAMS, ITS/VMx
• Mainframe: COBOL, JCL, VSAM, CICS
• Batch processing and job scheduling
• Mainframe troubleshooting and debugging
• DB2/SQL knowledge is useful
• Tools such as Endevor, Changeman, Control-M, File-Aid
• Incident/Problem/Change management
• ITIL/ServiceNow or similar ITSM exposure