Visa Processing Executive

Role: Team Lead (International) Operations

Exp: 1 + years

Key Skills:

• Handle inbound customer queries and concerns through voice (85%) and email (15%) channels, ensuring prompt and effective resolution.
• Adhere to and consistently meet the contractual Service Level Agreements (SLAs) set by the organization.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• Proficiency in using relevant customer support tools and applications.
• Experience in a customer-facing role, preferably in a contact center or customer support environment.
• Knowledge of industry-specific products, services, and processes.