Visa Operations Officer

Role & responsibilities

• Receive and review application documents from applicants/travel agents.
• Verify that all required documentation is complete and in accordance with the checklist.
• Enter applicant details accurately into the visa/attestation/consular processing system.
• Issue receipts and provide applicants with relevant tracking numbers or acknowledgment slips.
• Respond to applicant inquiries regarding the submission process and required documentation.
• Maintain accurate records and ensure proper handling of personal and sensitive data.
• Support the Team Leader and VAC Manager in daily operational tasks and reporting.
• Manage queues and ensure an orderly and respectful environment at the VAC.

Preferred candidate profile

• Bachelors degree or equivalent
• 05 years of experience in customer service role or in visa industry (VAC or Embassy experience is a plus).