Visa Filing Manager

Visa Filing Manager Canada PR: Roles & Responsibilities

• Manage the complete Canada Permanent Residence (PR) application process from client onboarding to final decision.
• Assess client profiles for suitable Canadian immigration pathways, such as Express Entry, Provincial Nominee Programs (PNP), family sponsorship, and other PR streams.
• Review client eligibility based on age, education, work experience, language scores, CRS factors, funds, and other applicable criteria.
• Conduct detailed document verification and identify missing, inconsistent, or potentially problematic documents.
• Prepare and review application forms, supporting documents, letters, declarations, and other submission materials.
• Ensure applications are accurate, complete, and submitted within applicable deadlines.
• Manage Express Entry profiles, PR applications, PNP applications, invitations, nominations, and related submissions.
• Coordinate with clients to obtain documents such as ECA, IELTS/CELPIP/PTE results, police clearance certificates, employment letters, proof of funds, medicals, and passports.
• Track application status and maintain accurate records in CRM/internal systems.
• Monitor changes to IRCC rules, processing procedures, program criteria, and documentation requirements and update internal processes accordingly.
• Communicate with clients regarding application progress, document requirements, procedural updates, and next steps.
• Handle application refusals, procedural fairness letters, ADR/document requests, and other IRCC communications where appropriate.
• Coordinate with immigration consultants/lawyers or authorized representatives on complex or regulated immigration matters.
• Conduct quality checks before submission to minimize errors, omissions, misrepresentation risks, and processing delays.
• Manage a team of visa officers/process executives, allocate cases, review work, and monitor productivity and quality.
• Train junior staff on Canada PR processes, documentation standards, CRM procedures, and case-handling practices.
• Maintain confidentiality and ensure proper handling of client personal and financial information.
• Prepare management reports covering case volume, submissions, approvals/refusals, pending files, turnaround times, and team performance.
• Maintain professional and ethical standards and ensure the team does not provide immigration advice outside the authorization/scope permitted by applicable Canadian rules.

Key Skills / Requirements

• Strong expertise in Canada PR and Express Entry.
• Good knowledge of CRS, PNPs, NOC/TEER classification, ECA, language requirements, proof of funds, PCC, medicals, and IRCC processes.
• Strong document-review and case-management skills.
• Excellent client communication and follow-up skills.
• Ability to identify inconsistencies and potential application risks.
• Experience managing multiple cases and deadlines simultaneously.
• Team leadership and training experience.
• Strong knowledge of immigration case-management/CRM systems.
• High attention to detail and strong organizational skills.
• RCIC/Canadian immigration-law knowledge or experience working with an authorized Canadian immigration professional would be an advantage.