Visa Executive

Position: Visa Executive
Location: Mumbai
Industry: Travel & Tourism
Company: Hana Travels LLP

Hana Travels LLP, a Mumbai-based travel company specializing in Japan, South Korea and international travel, is looking for a responsible Visa Executive to join our team. The ideal candidate should have a good understanding of visa documentation and application procedures, excellent coordination skills, and the ability to communicate professionally with clients and consulates/visa centres.

Role & Responsibilities

• Handle end-to-end visa application processes for various international destinations.
• Check, verify and organize visa documentation as per the requirements of respective embassies, consulates and visa application centres.
• Prepare visa application forms, cover letters, checklists and supporting documents.
• Coordinate with clients to collect and complete the required documentation within timelines.
• Keep clients informed about visa requirements, application status, additional documentation and procedural updates.
• Coordinate with embassies, consulates, visa application centres and other relevant authorities whenever required.
• Schedule visa appointments and assist with submission procedures.
• Maintain accurate records of visa applications, passports, documents and application status.
• Follow up on pending applications and ensure timely submission and collection of passports.
• Stay updated with changes in visa rules, documentation requirements, appointment procedures and immigration guidelines.
• Handle visa-related queries from clients and provide clear and accurate information.
• Coordinate closely with the Sales, Ticketing and Tour Operations teams for smooth execution of travel arrangements.
• Maintain confidentiality and ensure proper handling of clients' passports and personal documents.
• Assist in group visa applications for corporate, educational, leisure and MICE groups.
• Ensure all visa-related documentation and records are maintained systematically.

Preferred Candidate Profile

• Graduate in any discipline; preferably with a qualification or experience in Travel & Tourism.
• 13 years of relevant experience in visa processing / travel agency / immigration documentation preferred.
• Good knowledge of visa documentation and application procedures for international destinations.
• Experience in handling Japan, South Korea, Europe/Schengen, UK, USA or other international visas will be an advantage.
• Strong attention to detail and excellent documentation skills.
• Good written and verbal communication skills.
• Professional and courteous approach towards clients.
• Good follow-up and coordination skills.
• Ability to manage multiple applications and deadlines simultaneously.
• Comfortable working with MS Office, email and online visa/appointment portals.
• Ability to work independently as well as as part of a team.
• Responsible, organized and trustworthy, particularly in handling passports and confidential documents.
• Candidates with experience handling group visa applications or educational/corporate travel groups will be preferred.