VISA counsellor

Company Description Aussizz Group is a migration and education consultancy founded in 2009 and built on the lived experience of migrants seeking a new home. The organization has grown into a team of over 600 professionals and more than 70 Registered Migration Agents, supporting over 195,000 individuals, 9,000 students annually, and 200+ global artists and professionals. Aussizz Group combines human-centered guidance with innovative digital tools and a large network of offices to simplify complex visa and migration processes. The company emphasizes integrity, dignity, and opportunity, focusing on long-term futures for clients rather than just paperwork. Team members join a mission-driven environment dedicated to helping people belong, thrive, and contribute globally.
Role Description The Visa Counsellor will provide end-to-end guidance to clients on visa and migration pathways, including study, work, and permanent residency options. This full-time, on-site role in Ahmedabad involves conducting consultations, assessing client eligibility, explaining documentation requirements, and supporting clients through application processes and timelines. The individual will prepare and review forms, ensure accuracy and compliance with relevant immigration regulations, and coordinate with Registered Migration Agents as needed. Daily responsibilities include maintaining detailed client records, managing follow-ups, responding to queries via in-person meetings, phone, and email, and proactively updating clients about application status and policy changes. The role also involves collaborating with internal teams, participating in information sessions or seminars, and contributing to a supportive, ethical, and client-focused service culture.
Qualifications

• Candidates should possess strong client advisory and counselling skills, including active listening, empathy, and the ability to explain complex information clearly.
• Candidates should possess knowledge of visa and immigration processes, documentation requirements, and compliance with relevant regulations (experience with Australia or other major destination countries is an advantage).
• Candidates should possess excellent communication abilities, including clear spoken and written English, professional email writing, and confident interpersonal skills.
• Candidates should possess organizational and administrative skills, such as attention to detail, document management, record-keeping, and time management for multiple cases.
• Candidates should possess customer service and relationship management skills, including handling queries, resolving issues, and building long-term client trust.
• Candidates should possess basic computer proficiency, including use of CRM or case-management systems, office productivity tools, and online application portals.
• Relevant experience in visa counselling, education consulting, or migration services is preferred; prior work in international education or travel and immigration services is beneficial.
• A bachelor's degree in any discipline is preferred; additional certification in immigration, international education, or counselling is an added advantage.
• Candidates should possess the ability to work on-site in Ahmedabad, collaborate