Virtual Relationship Manager

Job Title: Virtual Relationship Manager Credit Card Department

Location: Remote / Work from Home / Office (as per company policy)

Department: Credit Card Sales / Customer Service

Reports To:Team Lead / Credit Card Sales Manager

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Job Summary:

The Virtual Relationship Manager (VRM) in the Credit Card Department is responsible for building and maintaining relationships with existing and potential customers, driving credit card sales, and ensuring customer satisfaction through virtual channels such as phone calls, emails, and chats.

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Key Responsibilities:

* Engage with customers virtually (calls, video meetings, chat, email) to promote and sell credit card products.

* Understand customer needs and recommend suitable credit card solutions.

* Follow up on leads generated through digital marketing or referrals.

* Ensure timely application processing and documentation.

* Maintain and grow a portfolio of clients by offering post-sale service and resolving any issues.

* Achieve monthly targets for card issuance, activation, and usage.

* Educate customers about product features, charges, and benefits.

* Ensure compliance with internal policies, regulatory guidelines, and KYC norms.

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Qualifications:

* Bachelors degree in any discipline (Finance, Business, or Marketing preferred).

* 13 years of experience in credit card sales or customer relationship management.

* Strong communication and interpersonal skills.

* Basic knowledge of financial products, especially credit cards.

* Proficiency in MS Office and CRM tools.

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Key Skills:

* Sales-driven attitude

* Customer-focused approach

* Virtual communication expertise

* Time management and follow-up skills

* Problem-solving ability

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Work Environment:

* Remote or office-based depending on business needs.

* Performance-driven incentives and target-based structure.

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