Virtual Prime Relationship Manager

Role & responsibilities

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. • Call handling as per defined standards. • Accurate resolution for customer queries. • Promoting Digital Banking services for a superior customer service experience. • Profiling of customers in order to aid right cross-servicing of Bank products • Accurate logging and resolution of complaints. • Attrition control of customers. • Regular interactions with the customers and pro-actively assessing customer needs. • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. • Ensure portfolio quality of relationship while racing considering eligibility. • Monitor large amount movements and account closure from the deposit accounts. • Ensure retention of customers