Virtual Medical Assistant

Job Title: Virtual Assistant / Patient Scheduling Coordinator
Location: Bopal-Ambli road, Ahmedabad
Work Hours: U.S. Time Zones (US time zone)

Job Summary:
We are seeking a detail-oriented and proactive Virtual Assistant to support physicians by managing their patient scheduling workflow. The ideal candidate will be responsible for taking incoming calls or outgoing calls to patients, managing appointment calendars, and ensuring smooth scheduling coordination within the revenue cycle management (RCM) process. This role plays a key part in improving patient access and reducing no-shows for our client practices in the U.S.

Key Responsibilities:

• Incoming/outgoing Calls to patients to schedule, confirm, or reschedule appointments as per the physician's calendar
• Coordinate with the doctors scheduler and clinic staff to ensure real-time availability
• Manage and update electronic calendars and appointment systems
• Ensure accurate patient information is captured and maintained
• Follow up with patients for missed or cancelled appointments
• Assist in pre-visit coordination including insurance verification and documentation as needed
• Maintain HIPAA compliance in all interactions and data handling
• Provide regular status updates and reports to the practice manager or client

Requirements:

• 2+ year of experience in virtual assistance, patient coordination, or a similar healthcare support role
• Prior exposure to U.S. healthcare or RCM processes preferred
• Excellent English communication skills (verbal and written)
• Comfortable inbound and outbound patient calls professionally and empathetically
• Proficient in using scheduling tools, EHR/EMR systems, and communication platforms (Zoom, RingCentral, etc.)
• Strong organizational skills and attention to detail
• Ability to work independently and in sync with U.S. time zones