Virtual Management

JOB DESCRIPTION VIRTUAL MANAGEMENT

Company

*IBM*

Role

*Virtual Management*

Job Details

* *Experience:* 2+ Years

* *Employment Type:* Full-Time

* *Working Days:* 5 Days a Week

* *Gender:* Male Candidates Only

* *Salary:* 25,000 – 27,000 In-Hand per month

* *Work Location:* IBM, Bhartiya City, Bengaluru

Role Description

The *Virtual Management* role provides end-to-end support for virtual trainings offered to both *external and internal IBM clients*.

The team is responsible for *back-end scheduling, enrollment, and training logistics*. In addition, the role involves facilitating *virtual events using Microsoft Teams and other related tools*.

Key Responsibilities

* Set up *Microsoft Teams* and *IBM Video Streaming* tools.

* Coordinate *event logistics and agenda* with requesters prior to the event.

* Conduct *preparation calls* with event contacts and presenters before live events.

* Provide *in-session support* during live events, including *sound checks and basic troubleshooting*.

* Ensure virtual events run smoothly and resolve *basic technical issues*.

* Publish necessary *media files and event artifacts*.

* Inform the *Event POC* of any problems encountered.

* Manage the team's *functional inbox* and respond to client queries and requests.

* Work with *Microsoft Teams, other tools, and Technical Support* to resolve higher-level technical difficulties.

* Generate *reports* for the team and clients.

* Perform *back-office responsibilities* involving the management of learning activities and logistics in:

* Event Planning and Delivery (EPD)

* IBM Events & Classes

* YourLearning

* Lighthouse

* Other relevant tools

* Manage and update *data and trackers* for reporting purposes.

Required Skills

Administration & Organization

* Excellent *administration and organizational skills*.

* Thorough execution of *process steps*.

* Keen *attention to detail*.

* Ability to *prioritize tasks effectively*.

* Ability to work productively with *little supervision*.

Communication & Customer Service

* Excellent *oral and written communication skills*.

* Customer-oriented approach with a *positive attitude towards customer service*.

* Excellent *interpersonal skills* and the ability to deal with different types of clients.

* *Active listening skills* to ensure clarity of information.

Problem-Solving & Analytical Skills

* Strong *thinking and problem-solving skills*.

* Ability to *analyze errors and complex issues* and identify appropriate solutions.

* Good working knowledge of *web-based systems*.

* Ability to understand and execute *business controls*.

Professional & Work Skills

* Ability to handle *confidential information*.

* *Adaptability* to client requests as business requirements change.

* *Initiative and good judgment*.

* Ability to work *under pressure and meet deadlines*.

Eligibility

* Minimum *2+ years of relevant experience*.

* *Graduate in any discipline*.

* *Male candidates only*.

* Strong *communication and interpersonal skills*.

* Comfortable working in a *virtual/event-support environment*.

* Willing to work from *IBM, Bhartiya City, Bengaluru*.

* Candidates who can *join as per business requirement* are preferred.