Virtual Front Desk Executive

Key Responsibilities:

• Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism.
• Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials.
• Booking Administration: Organize, update, and monitor reservations and room allocations within the central property database.
• Guest Inquiry Management: Address questions regarding property guidelines, facilities, pricing, and local recommendations accurately and efficiently.
• On-Site Team Syncing: Act as the liaison between virtual guest requests and physical staff, directing housekeeping and maintenance tickets instantly.
• Issue Resolution: Troubleshoot guest complaints or minor system disruptions calmly, ensuring a high level of customer satisfaction.

Candidate Profile & Qualifications:

• Articulate Communication: Superior written and spoken English skills with an ability to communicate clearly and professionally.
• Engaging Presence: A friendly, approachable, and camera-ready personality suited for video-based customer interactions
• Operational Flexibility: Total availability to accommodate a rotating schedule, which includes weekend shifts, evening hours, and holidays.
• Digital Literacy: Comfortable operating modern computer systems, navigation software, and multi-screen digital tools.
• Valued Experience: A background in a guest-facing role, retail customer care, call centers, or hospitality management is highly preferred. Familiarity with hotel PMS tools is a distinct benefit.
• Problem-Solving Skills: Excellent interpersonal skills combined with a quick, solution-oriented mindset.