Virtual Drive For International voice process

Role & responsibilities

• Handling Calls: Answer inbound customer questions and to solve problems or follow up on requests.
• Resolving Issues: Listen to customer complaints, find quick solutions, and close tickets.
• Providing Information: Explain product features, service plans, pricing, and company policies clearly.
• Meeting Targets: Keep call handle times short, maintain high customer satisfaction scores, and follow strict quality rules.
• Target Achievement: Meet daily and monthly performance goals, such as average handle time (AHT) and customer satisfaction (CSAT) scores.
• Technical Support: A customer calls because a software program crashed or a hardware device stopped working properly.

Preferred candidate profile

ELIGIBILITY:

• Excellent Communication in English.
• Minimum 1 Year of Experience is required into International Voice Process.
• comfortable working with night Shifts.
• Work from office
• Only immediate joiners
• Graduation is not required

PERKS AND BENEFITS:

• 5days working 2 week off / Rotational Night Shift
• 2way transport
• Performance based incentives/OTs
• Full time

Work location: Hitech city

NO AR CALLERS/HEALTHCARE

EXPERIENCE/ NO FRESHERS/ NO DOMESTIC

CTC offered - 2.5lpa to 4.5 LPA (Decent hike)

Contact Person- HR Zaid ([phone removed])

Please ensure mark your CV with "HR Zaid".