Virtual Customer Service Assistant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Customer Service Assistant based in United States.

The Virtual Customer Service Assistant will support clients remotely by helping them understand their available benefits, answering questions, and providing responsive ongoing service. This is a fully remote opportunity designed for individuals who value flexibility, professional development, and meaningful client relationships. You will communicate with clients through virtual meetings and phone appointments while assisting with applications, enrollments, and policy updates. The role combines customer service, relationship management, and professional development in a supportive virtual environment. Comprehensive training and mentorship are provided, making the opportunity accessible to candidates without prior insurance experience. High performers can also develop their skills through coaching, leadership programs, and advancement opportunities.

Accountabilities:: Meet with clients virtually through Zoom and phone appointments to understand their needs and provide timely support.

Answer client questions regarding available benefits, coverage options, products, and services in a clear and professional manner.

Assist clients with applications, enrollment processes, policy updates, and related documentation.

Provide consistent follow-up and ongoing customer service to build trusted, long-term client relationships.

Maintain accurate client records and ensure relevant information is properly documented.

Deliver a professional, responsive, and service-focused client experience across all interactions.

Participate in structured virtual onboarding, training, coaching, and mentorship programs.

Develop communication, customer service, product knowledge, and leadership capabilities through ongoing learning.

Collaborate with a remote team and contribute to a positive, supportive environment focused on shared performance and client outcomes.

Participate in leadership development activities, recognition programs, conferences, and other professional development opportunities as applicable.

Requirements

Must be at least 18 years old and legally authorized to work in the United States.

Must be physically located within the United States.

Strong verbal and written communication skills with the ability to explain information clearly and professionally.

Customer-focused mindset with a genuine commitment to providing responsive, high-quality service.

Self-motivated, dependable, and capable of managing responsibilities independently in a remote environment.

Strong interpersonal skills, professionalism, integrity, adaptability, and problem-solving abilities.

Positive attitude and willingness to learn new products, systems, processes, and industry practices.

Ability to participate effectively in virtual meetings and collaborate with colleagues remotely.

Previous experience in customer service, client relations, retail, hospitality, healthcare, education, sales, administrative support, or call center operations is helpful but not required.

No prior insurance experience is required; comprehensive training and mentorship are provided.

Reliable computer or laptop, high-speed internet connection, webcam and microphone capability, and a quiet, professional workspace are required.

Benefits

100% remote work from anywhere within the United States.

Flexible scheduling options with no daily commute.

Weekly compensation and performance-based bonus opportunities.

Leadership incentives and employee recognition programs.

Structured onboarding, ongoing coaching, and professional mentorship.

Leadership development workshops and opportunities for continuous learning.

Performance-based advancement and clear pathways into leadership and management roles.

Medical reimbursement program for qualifying representatives.

Company-supported life insurance.

Residual income opportunities.

Union-supported work environment.

Leadership conferences and incentive travel opportunities.

Modern technology and virtual collaboration tools.

Long-term career development in a supportive, remote-first environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1