Virtual Administrative Medical Assistant

Virtual Administrative and Medical Assistant

Job Summary

We are seeking a dedicated and customer-focused Patient Calling CSR to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

Key Responsibilities

• Handle inbound and outbound patient calls professionally and courteously
• Schedule, reschedule, and confirm patient appointments
• Explain patient balances, invoices, and billing statements
• Assist patients with basic insurance-related inquiries
• Update patient demographics and account information accurately
• Follow up with patients regarding unpaid balances and payment plans
• Document call details and notes accurately in the system
• Coordinate with provider offices and billing teams as required
• Maintain HIPAA compliance and patient data confidentiality
• Meet daily productivity, quality, and performance targets