Virtal Event Management

JOB DESCRIPTION # VIRTUAL MANAGEMENT

Company: IBM

Role: Virtual Management

Experience: 2+ Years

Employment Type: Full-Time

Working Days: 5 Days a Week

Gender: Male Candidates Only

Salary: 25,000 – 27,000 In-Hand per month

Work Location: IBM, Bhartiya City, Bengaluru

Role Description

The Virtual Management role provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, the role involves facilitating virtual events using Microsoft Teams and other related tools.

Key Responsibilities

- Set up Microsoft Teams and IBM Video Streaming tools.

- Coordinate event logistics and agenda with requesters prior to the event.

- Conduct preparation calls with event contacts and presenters before live events.

- Provide in-session support during live events, including sound checks and basic troubleshooting.

- Ensure virtual events run smoothly and resolve basic technical issues.

- Publish necessary media files and event artifacts.

- Inform the event POC of any problems encountered.

- Manage the team's functional inbox and respond to client queries and requests.

- Work with Teams, other tools, and Technical Support to resolve higher-level technical difficulties.

- Generate reports for the team and clients.

- Perform back-office responsibilities involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, Lighthouse, and other tools.

- Manage and update data and trackers for reports.

Required Skills

- Excellent administration and organizational skills.

- Excellent oral and written communication skills.

- Customer-oriented approach with a positive attitude towards customer service.

- Excellent interpersonal skills and ability to deal with different types of clients.

- Strong thinking and problem-solving skills.

- Ability to analyze errors and complex issues and identify appropriate solutions.

- Good working knowledge of web-based systems.

- Ability to handle confidential information.

- Ability to understand and execute business controls.

- Active listening skills to ensure clarity of information.

- Thorough execution of process steps.

- Keen attention to detail.

- Adaptability to client requests as business requirements change.

- Initiative and good judgment.

- Ability to work under pressure and meet deadlines.

- Ability to prioritize tasks effectively.

- Ability to work productively with little supervision.

Eligibility

- Minimum 2+ years of relevant experience.

- Graduate in any discipline.

- Male candidates only.

- Strong communication and interpersonal skills.

- Comfortable working in a virtual/event-support environment.

- Willing to work from IBM Bhartiya City, Bengaluru.

- Candidates who can join as per business requirement are preferred.