Vip Support Engineer

Role & responsibilities

• Provide L2 technical support to VIP users and senior management.
• Troubleshoot Windows OS, desktops/laptops, hardware and software issues.
• Strong knowledge of Active Directory, O365, Outlook, MS Teams and Office applications.
• Handle LAN/Wi-Fi, VPN, printers and basic network troubleshooting.
• Manage and resolve incidents through ITSM/ticketing tools within defined SLA.
• Provide onsite/remote support and ensure quick resolution of VIP issues.
• Perform OS installation, software installation, patching and system configuration.
• Coordinate with L3/network/application teams for complex issues.
• Maintain proper documentation of incidents, resolutions and user requests.
• Ensure high-quality service and professional communication with VIP users.

Preferred candidate profile