VIP End user Support L2 Professional
CBA Services · Mumbai · onsite · Posted 65d ago
Undisclosed5–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Provide dedicated technical support to VIP clients, including troubleshooting Laptop, Desktop, MAC, software, and network issues
- Manage and resolve incidents and service requests promptly and efficiently
- Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution
- Collaborate with other IT teams and departments to resolve complex technical issues
- Document all support activities, client interactions, and issue resolutions in the service management system
- Provide training and guidance to VIP clients on the use of IT systems and applications
- Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients
- Expert-level knowledge of Windows/macOS and Microsoft 365
- Strong troubleshooting skills under time pressure
- Knowledge of security, encryption, MFA, and executive-level data handling
- Excellent communication, discretion, and professionalism
- Ability to work beyond standard hours when required
- Be proficient with English while coordinating with user
- Ensure the confidentiality and security of VIP client information and data.
Sourced from naukri
Skills
TroubleshootingmacVideo ConferenceAppleEnd User SupportO365 office suiteVIP user Support
About CBA Services
CBA Services
IT Services & Consulting
Sydney
AU
₹25.1L PA avg
Avg at CBA Services
About
CBY Services is a leading IT services provider headquartered in Mumbai, India. We empower businesses of all sizes to achieve their digital transformation goals by offering comprehensive Managed Services
Industries
BankingConsumer LendingCredit CardsFinanceInsuranceMobile Apps
Employee ratings
10 reviews
3.4/ 5
Culture
3.7
Career growth
3.5
Work-life
3.8
Employees rate it well for
Compensation & Benefits42Work-Life Balance38
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