Video KYC-Officer

Job Title

Video KYC Officer

Business Unit

Virtual Relationship Channels

Reporting To

Supervisor

Job Function and Role Type

Customer Identification Via Video Calls, Individual Contributor

Version No

1.0

Job Purpose

Carry out customer identification through video calls, adhering to KYC and AML standards as per regulatory guidelines. Ensure compliance with processes and timelines.

Key Responsibilities

Video Customer Identification

Carry out customer identification via video calls.

Perform due diligence checks and review KYC documentation.

Ensure accuracy, consistency, and credibility in duties.

Close requests within stipulated timelines.

Interaction Quality

Capture call interactions completely and accurately.

Maintain defect rates within acceptable levels.

Customer Service

Exhibit the highest standards of customer service.

Ensure customer comfort during the verification process.

Adhere to the bank's grooming standards.

Business Value Additions

Promote digital banking services and cross-sell products.

Profile customers to enable appropriate cross-servicing.

Audit and Service Quality

Follow all systems and processes as per audit and management guidelines.

Process and submit KYC requests accurately and on time.

Adhere to processes for updating customer interactions.

Education:

Graduation required.

Certifications:

None specified.

Key Competencies

Awareness of banking regulations, planning and organizing, interpersonal skills, verbal and written communication, proficiency in Microsoft Office.

Major Stakeholders

Customers, VKYC Checkers, Supervisors, IT Team, Audit Team, Regional Admin Teams, L&D Team, HNW Product Team.