Vice President / Sr. Vice President - Health and Benefits (Pune)

About WTW
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.
Together, we unlock potential.

About the Team

The Employee Benefit (EB) Retention team looks at end-to-end management of employee benefits programs for large corporate clients, focusing on group health and life insurance solutions.

They work on policy placement, client relationship management and a proactive service-oriented mindset.

Role

We are seeking an experienced and client-focused professional to join our team . This role involves growing the employee benefits portfolio and end-to-end management programs for corporate clients, focusing on group health and life insurance solutions. The ideal candidate will bring strong domain knowledge, hands-on experience in client acquisition and retention, policy placement, client relationship management, good communication skills and a proactive service-oriented mindset.

Responsibilities

• Manage and grow a portfolio of large corporate clients for their employee benefits insurance needs to meet retention revenue and new business targets
• Handle a team of account managers/sales colleagues
• Advise clients on policy structures and benefits under Group Mediclaim (GMC), Group Personal Accident (GPA/ADD), Group Term Life (GTL), and Outpatient (OPD) coverage etc
• Oversee the following policy administration activities
• Coordinate with insurance companies for policy/CD, renewals and claims resolution.
• Conduct periodic client reviews, claims analysis, and MIS reporting.
• Ensure seamless onboarding of clients and manage documentation and compliance requirements.
• Handle client queries, escalations, and ensure high levels of client satisfaction.
• Work closely with internal teams including operations, claims, and wellness teams.
• Stay updated with market trends and regulatory changes impacting EB policies.

Qualifications

• Overall, minimum 12 years of experience with a minimum 4-5 years of relevant experience in insurance broking or consulting, specifically in Employee Benefits.
• Strong knowledge of Group Health Insurance products (GMC, GPA, GTL, OPD).
• Proven experience in acquisition and servicing corporate clients portfolio, specifically medium and large clients with complex EB needs.
• Excellent client servicing and relationship management skills.
• Strong communication, presentation, and negotiation skills.
• Team player and people management experience and leadership qualities 
• Proficiency in MS Office (Excel, PowerPoint, Word).
• IRDA Broker certification required
• Open to in-person meetings with clients and flexible to travel locally as required.

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Live video interview with hiring manager and team

Stage 3: Offer and onboarding