Vice President Operations

This opportunity requires Acute/Hospital Billing experience in US Healthcare.

Job Description: Vice President Operations (Revenue Optimization)

Location: Chennai

Vertical: Revenue Optimization (RO)

1. The Mission

The VP of Operations (RO) is responsible for the financial health of our US Healthcare partners. You will lead a high-performance engine dedicated to maximizing client yield, reducing leakage, and resolving complex payer-provider friction and maximize contract utilization. At IKS, our purpose in RO is to reduce administrative burden, maximize revenue and enables growth at scale while using a variable cost model.

2. Strategic KRAs & Responsibilities

A. Financial Engineering & Yield Excellence

Revenue Yield Ownership: Accountable for the Net Collection Ratio (NCR) and Cash Collection Velocity across a portfolio of complex US health systems.

Leakage Forensics: Lead deep-dive analytics to identify "Controllable Denials" and upstream the gaps that impact revenue.

P&L Management: Manage the operational budget for the vertical, ensuring a balance between high-quality output and optimal "Cost-to-Collect."

B. Technology & Agentic AI Transformation

AI-Native Operations: Partner with Product and Tech teams to pilot and scale Agentic AI workflows, shifting the workforce from manual follow-ups to "Exception- Based" auditing.

Platform Advocacy: Ensure 100% adoption of IKS proprietary tools, using real-time dashboards to drive proactive rather than reactive management.

C. Client Advocacy & Dyadic Leadership

CFO-Level Influence: Serve as a strategic partner to US-based Client CFOs and COOs, presenting "Yield Recovery" roadmaps during Monthly and Quarterly Business Reviews.

Dyad Collaboration: Work in a seamless "Dyad" with US-based Customer Advocacy leaders to align offshore delivery with client-side strategic goals.

D. Talent & Performance Architecture

Quartile Management: Drive a high-performance culture where 80% of the team resides in the Top 2 Quartiles of accuracy and productivity.

Domain Upskilling: Build a team of "Revenue Scientists" who understand the nuances of Payer Contracts, provider demographics, billing, PP, CBR.

Retention:

a. Maintain a high eNPS by creating clear career pathways (Internal Mobility) for high-potential talent.

b. Ensure high engagement levels in the team through various ESAT parameters

c. Ensuring a Learning culture through training program coverage at all levels as per development plans for their account/department designed in the Career Architecture.

3. Qualifications & Competencies

Experience: 18-22 years of experience in US Healthcare RCM/RO. Must have led a large-scale (1,000+ FTE) operation with a proven track record of improving NCR for clients.

Strategic Acumen: Deep understanding of Payer-Provider dynamics, ERISA, HIPPA and US Federal/State healthcare regulations.

Technological Fluency: Comfort with AI-led transformation; ability to explain how technology impacts financial outcomes.

Leadership: Experience managing "Leader-of-Leaders" (AVPs and Directors). Strong executive presence and communication skills.