Vice President of Franchise Operations

Location: Remote, United States ( Preferred locations: Jacksonville, FL or Richmond, VA ) 

Role Summary  

The Vice President of Operations leads the execution of operational strategy for the Superior Fence & Rail franchise system. This role is responsible for achieving business unit financial objectives, improving franchisee unit economics, and delivering world-class training, coaching, and support. The VP ensures alignment with Empower Brands’ strategic goals while building the infrastructure, talent, and accountability needed to drive sustainable system growth.  

Key Responsibilities  

Operational Leadership & Strategy  

Assist in setting strategic direction and aligning brand objectives with Empower Brands’ overall goals   

Provide overall direction and guidance for system-wide operational activities   

Establish and evolve operating policies, standards, and service offerings to strengthen the brand   

Franchisee Performance & Support  

Lead the support team in delivering proactive training, coaching, and mentoring to franchisees   

Drive improvements in franchisee performance, unit growth, and profitability   

Oversee onboarding of new franchisees and ensure effective ramp through ongoing reinforcement   

Financial Performance & Accountability  

Own achievement of annual budget and EBITDA targets   

Monitor financial performance and ensure alignment with monthly and annual goals   

Ensure appropriate metrics, reporting, and accountability systems are in place   

Commercial Division Leadership  

Oversee development and growth of the commercial irrigation division to meet national and regional customer needs   

Ensure alignment between commercial initiatives and broader operational strategy   

Sales, Training & Cross-Functional Alignment  

Partner with the Director of Sales & Training to support sales effectiveness and franchisee growth   

Collaborate with Marketing to drive lead generation and revenue opportunities   

Support development and execution of training programs, regional meetings, and annual conventions   

Team Leadership & Development  

Hire, develop, and lead a high-performing team including Franchise Business Coaches and functional leaders   

Build organizational capability to support continued system growth   

Foster a culture of accountability, performance, and franchisee success   

Brand Stewardship & Compliance  

Maintain strong knowledge of franchising and industry dynamics to evolve the business model   

Ensure adherence to legal guidelines, brand standards, and ethical business practices   

Build strong relationships with franchisees to support long-term success   

Qualifications:

10+ years of leadership experience in franchise, multi-unit, or home service based operations  

Proven ability to drive business performance, operational execution, and team development   

Strong financial acumen, including P&L management and KPI-driven decision making   

Demonstrated success in building relationships and influencing performance across a distributed network   

Excellent communication, leadership, and problem-solving skills   

Bachelor’s degree required   

Ability to travel up to 50%  

WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at  EmpowerFranchising.com .

Note: 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.