Vice President - Food & Beverage Operations (Bengaluru)

Placementship is hiring a Vice President Food & Beverage Operations for a rapidly growing restaurant chain in Bengaluru.

The role is responsible for driving end-to-end restaurant operations, operational excellence, customer experience, team performance, profitability, and scalability across the chain. The ideal candidate will bring strong hands-on experience in the Food & Beverage or Hospitality industry, with a preference for candidates who have previously worked in 4-star/5-star hotels, premium restaurants, QSRs, or established restaurant chains.

This is a senior leadership position requiring a strong combination of business acumen, operational expertise, people leadership, and customer-centricity.

Key Responsibilities

1. Restaurant Operations

• Lead and oversee day-to-day operations across multiple restaurant outlets.
• Establish and implement standardized operating procedures across locations.
• Ensure consistent service quality, food quality, hygiene, and customer experience.
• Drive operational efficiency and identify opportunities to improve outlet-level performance.
• Monitor restaurant KPIs and take corrective actions wherever required.

2. Business & Financial Performance

• Own and drive operational performance and profitability of the restaurant business.
• Track key metrics including revenue, food cost, manpower cost, wastage, average order value, table turnover, and outlet-level margins.
• Develop initiatives to improve revenue and reduce operational leakages.
• Work closely with finance and leadership teams on budgets, forecasts, and business plans.
• Identify opportunities for improving unit economics and overall profitability.

3. People & Team Leadership

• Lead, mentor, and develop restaurant managers, operations teams, and other F&B personnel.
• Build a high-performance culture across outlets.
• Develop training and capability-building programs for operational teams.
• Drive employee engagement, retention, and succession planning.
• Ensure appropriate staffing levels and effective workforce deployment.

4. Customer Experience

• Establish high standards for guest experience and service excellence.
• Monitor customer feedback, complaints, ratings, and service quality.
• Develop initiatives to improve customer satisfaction and repeat business.
• Ensure consistent brand standards across all outlets.

5. Process & Quality Management

• Develop and implement SOPs covering service, kitchen operations, hygiene, inventory, safety, and customer handling.
• Ensure adherence to food safety, hygiene, statutory, and regulatory requirements.
• Implement systems for inventory control, procurement, wastage reduction, and operational audits.
• Conduct regular outlet reviews and operational audits.

6. Expansion & Scale

• Support the leadership team in planning and executing new outlet launches.
• Develop operational frameworks that can support rapid business expansion.
• Evaluate operational feasibility for new locations.
• Ensure new outlets are successfully transitioned from pre-opening to stable operations.

7. Cross-Functional Collaboration

• Work closely with leadership, finance, HR, procurement, marketing, and supply-chain teams.
• Provide operational inputs for menu development, pricing, promotions, and marketing initiatives.
• Collaborate with vendors and external partners to maintain quality and cost efficiency.

Candidate Profile

We are looking for a senior F&B professional who combines strong operational discipline with commercial thinking and leadership ability.

Preferred Background

• 10+ years of relevant experience in Food & Beverage, Hospitality, Restaurants, QSR, or related sectors.
• Prior experience managing multiple restaurant outlets or large-scale F&B operations.
• Candidates from 4-star or 5-star hotel environments will be preferred.
• Experience with established restaurant chains, premium dining brands, QSRs, or hospitality groups will be an advantage.
• Strong understanding of restaurant P&L, unit economics, food cost, manpower planning, and operational KPIs.
• Proven experience in managing large teams and multiple stakeholders.
• Strong knowledge of SOPs, food safety, hygiene, service standards, and quality management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Entrepreneurial mindset with the ability to operate in a fast-paced and growth-oriented environment.

Key Competencies

• Multi-Unit Restaurant Operations
• F&B Operations Management
• P&L & Unit Economics
• Revenue & Cost Management
• Customer Experience
• Team & People Management
• SOP & Process Development
• Food Safety & Hygiene
• Vendor & Inventory Management
• New Outlet Launches
• Operational Audits
• Business Growth & Scalability

Compensation & Location

CTC: 8–11 LPA
Location: Bengaluru, Karnataka
Role: Full-time, senior leadership position

Why Join?

• Opportunity to take ownership of operations for a growing restaurant chain.
• Direct impact on business growth, profitability, and operational excellence.
• Opportunity to build and scale operational systems across multiple outlets.
• Senior leadership exposure in a fast-growing F&B business.