Verification Executive
TP · Indore · onsite · Posted 56d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Requirements - Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
- Requires moderate supervision.
- Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
- Customer Service
- Call Center
- Remote Support
- Technical Support
- Non-Technical Support
- Issue Analysis and Resolution
- Liaison Between Departments
Sourced from naukri
Skills
Customer ServiceCustomer SupportTechnical SupportTechnical Customer SupportCall CenterOnline ChatRemote Support