Venue Manager

Hola BOUNCE INC is hiring !

Role & responsibilities

Job Title:

Venue Manager Sales & Operations

Location: BOUNCE Inc Orion Mall, Rajajinagar, Bengaluru
Department: Sales & Operations
Reporting To: Director

 About the Role :

We are looking for a dynamic and result-driven Venue Manager who will be responsible for driving revenue while ensuring seamless day-to-day venue operations. This role requires a strong balance of sales ownership, team management and operational excellence to deliver outstanding guest experiences and achieve business targets.

 Key Responsibilities

1. Revenue & Sales Ownership

• Drive revenue through corporate bookings, college tie-ups, birthday parties, and group events.
• Own the end-to-end sales cycle from lead generation to closure.
• Achieve monthly, quarterly and annual sales targets across Gurugram.
• Build and maintain relationships with corporates, schools and institutions.
• Maximize revenue through upselling, cross-selling and repeat business.

2. Venue Operations Management

• Oversee daily operations of the venue, ensuring smooth functioning across all departments.
• Ensure high service standards and exceptional guest experience at all times.
• Manage floor operations, crowd control, and peak-hour efficiency.
• Ensure compliance with SOPs, safety standards, and company policies.
• Monitor overall cleanliness, maintenance, and presentation of the venue.

3. Team Leadership & People Management

• Lead, train, and manage hosts, team leaders, and operational staff.
• Ensure proper staffing, rostering, and shift planning.
• Drive team performance, accountability, and a high-energy work culture.
• Conduct regular briefings, training sessions, and performance reviews.

4. Event & Guest Experience Management

• Ensure seamless execution of birthday parties, corporate events, and group bookings.
• Coordinate with internal teams for end-to-end event delivery.
• Handle guest escalations and resolve issues promptly.
• Maintain high levels of customer satisfaction and engagement.

5. Performance & Business Management

• Track and report on sales performance, KPIs, and operational metrics.
• Prepare MIS reports, forecasts, and business insights.
• Drive customer retention, repeat business, and referrals.
• Identify opportunities to improve efficiency, revenue, and guest experience.

6. Stakeholder & Vendor Coordination

• Coordinate with mall management, vendors, and internal departments.
• Ensure smooth collaboration between sales, operations, and caf teams.

 Key KPIs

• Monthly & Quarterly Revenue Targets
• Party & Group Booking Conversions
• Lead-to-Closure Ratio
• Customer Satisfaction Score (CSAT/NPS)
• Repeat & Referral Business
• Operational Efficiency & Event Execution Quality

If interested in the above role kindly share your resume on [email removed] and [email removed] or connect on [phone removed]