Vendor Support Executive

Key Responsibilities in Detail:

• Serve as the primary point of contact for eCommerce vendors to resolve queries, concerns, and issues.
• Analyze data and provide tailored solutions to vendors via phone, email, and chat.
• Collaborate with internal teams, including Customer Service, Site Merchandising, Technical Support, and Investigations, to resolve vendor issues effectively.
• Address and resolve technical and semi-technical problems while identifying opportunities for process improvements.
• Document internal processes and contribute to a collaborative team environment.
• Maintain high performance metrics, such as quality, productivity, first contact resolution (FCR), and attendance.
• Build and maintain productive relationships with current and potential vendors/partners.
• Achieve successful first-time resolution on all vendor interactions.
• Work independently while adhering to service level agreements and utilizing knowledge base resources, policies, and procedures.

Required Qualifications & Skills:

• Proven experience in customer/client service and contact center environments.
• Proficiency in US English with excellent written and verbal communication skills.
• Demonstrated attention to detail and customer-oriented approach.
• Strong understanding of quality and metrics processes.
• Ability to adapt to constant change with flexibility and a positive attitude.
• Intermediate to expert proficiency in MS Office applications, especially Excel, and familiarity with web browsers.
• Strong logical reasoning and data interpretation skills.
• Good data handling and computer skills.