Vendor Relationship Manager_Mumbai /Kolkata /Siliguri_4pm To 1am Shift

Designation:Vendor Relations Manager

Company Name: Ergode

Location: Mumbai / Kolkata / Siliguri On-site

Shift: 4:00 PM1:00 AM IST

Experience: 3 to 8 years

Budget: 15 LPA

Interested candidate should reach out to HR Ruchita - [phone removed] or [email removed]

About Ergode

Ergode is a global e-commerce organization serving customers across 120+ countries on 100+ marketplaces. Through Vir

Ventures Inc., we work with manufacturers, distributors, and consumer brands worldwide to grow their business across

Amazon, Walmart, eBay, and other major channels. Our success depends on onboarding strong vendor partners and building

commercially valuable, long-term relationships with them.

Role Purpose

At Ergode, vendor management is a commercial leadership responsibility, not an administrative function. We're looking for

someone who combines the analytical thinking of a business analyst, the commercial instincts of a business-development

professional, and the communication maturity of a key account manager.

The Vendor Relations Manager is the business and relationship owner for assigned vendor partners not a coordination,

follow-up, or account-servicing role. You'll act as a business analyst and commercial advisor for each account: understanding

how the vendor makes money, what problems they're facing, what they expect from Ergode, and what Ergode needs from

them in return then using that understanding to find the negotiation and growth levers that work for both sides. The goal is

measurable improvement in revenue, margin, assortment, pricing, and commercial terms.

Three Capabilities This Role Combines

• Business analysis studying vendor performance and identifying commercial opportunities.
• Business development expanding the relationship and creating additional revenue opportunities.
• Communication & negotiation communicating credibly, influencing decision-makers, and developing win-win commercial

solutions.

Core Responsibilities

1. Understand the Vendor's Business: Develop deep knowledge of each vendor's model, products, competitors, and strategic

priorities. Identify key decision-makers, where they have excess capacity or growth ambitions, and maintain a documented

account strategy for every major vendor.

2. Serve as the Vendor's Business Analyst: Analyze performance by SKU, category, and geography, benchmarked against

competitors. Translate data into clear recommendations shared with the vendor directly, not just filed internally.

3. Develop a Vendor Growth Strategy: Build a structured growth plan per strategic vendor pricing, rebates, incentive

programs, payment terms, freight support, inventory commitments, marketplace authorization, geographic expansion,

exclusivity, promotional participation, returns support, and new distribution opportunities prioritized by value and feasibility.

4. Own Commercial Negotiations: Lead negotiations using facts and history. Develop SKU-wise counterproposals instead of

cold rejection or blanket acceptance. Know when to hold firm, compromise, or escalate.

5. Build Strong Vendor Relationships: Develop trusted relationships with owners, senior leaders, and operational stakeholders.

Run structured business reviews, communicate difficult messages clearly, and maintain the relationship even through

disagreement.

6. Drive Business Development Within Accounts: Treat every account as a continuing BD opportunity expand assortment,

channels, and territories; identify new brands or divisions and seek introductions to additional decision-makers within the

vendor's org.

7. Coordinate Internal Execution: Work with pricing, procurement, supply chain, catalog, and finance to ensure agreed terms

are implemented. Resolve internal bottlenecks and escalate commercial or relationship risks promptly.

8. Manage Vendor Performance & Risk: Track revenue, profitability, inventory, and service levels. Flag early signs of decline,

reduce dependency risk from vendor concentration, and ensure compliance with marketplace, legal, and documentation

requirements.

9. Use Data, CRM & AI Effectively: Maintain accurate pipelines and account notes in CRM. Use Excel/dashboards for analysis

and AI tools for research, prep, and automating routine reporting.

Key Performance Indicators

• Revenue growth and contribution margin improvement from assigned vendors
• Growth from existing vendor accounts; improved cost pricing, commercial terms, and rebates/incentives secured
• Assortment expansion; new channels, marketplaces, or geographies activated
• Recovery of declining or inactive vendor relationships; vendor retention and responsiveness
• Reduction in excess or aged inventory; improved payment terms
• Number and value of commercial opportunities identified; % of negotiations resulting in improved outcomes
• Timely implementation of vendor agreements; accuracy and completeness of CRM records

Candidate Profile

• 3 to 8 years in vendor management, key account management, business development, category management, procurement,

sales, or commercial operations.

• Strong business-analysis capability and commercial judgment; comfortable with revenue, pricing, margins, rebates,

inventory, and ROI.

• Excellent written and verbal English; demonstrated experience managing senior external stakeholders.
• Strong negotiation and influencing skills able to build relationships while holding firm commercial positions.
• Experience independently managing and growing accounts, converting data into practical commercial actions.
• Comfortable working an evening/night shift aligned with US business hours.