Vendor Operations Specialist

Job Summary

Provide operational support through meticulous and accurate analyzing of reports, surplus, shared mailboxes, and workflows related to inventory on both inbound and outbound orders. Requires a keen eye for detail and the ability to analyze and interpret data to make decisions that are beneficial to vendor/customer relationships and prevent financial losses. Requires thorough understanding of inventory, AP, and vendor agreements.

Job Description

CORE JOB RESPONSIBILITIES

• Conduct thorough investigations into product held stock for damages, expired items, and licensing issues. Make decisions assigning financial responsibility and as necessary, acting as a liaison between warehouses, sales, and vendors.
• Apply advanced knowledge in managing inventory. Analyze and scrutinize numerous platforms to identify root causes to challenges, trends and to make key decisions.
• Manage disputes with vendors and reduce divisional losses by negotiating returns to recoup as much monies as possible. Exercise judgment in handling negotiations.
• Process chargeback submissions and identify fundamental cause based on analysis and implement solutions.
• Analyze recalled inventory reports to ensure that vendor funds are recouped and inventory is not released to customers.
• Safeguard allocation, lot sequestering and restrictions inventory. Make data-driven decisions based terms. Adjust processes as fluctuations occur quickly and manage within aggressive timelines. Lead challenging high-stake conversations with professionalism.
• Provide training to new hires and current staff as well as build and maintain employee morale/motivation. Create, update and maintain department SOPs upon request.
• Maintain shared mailboxes, provide ad hoc reporting, and achieve any established deliverables on assigned projects. Perform audits on tasks completed and provide results.
• Review and take action on active surplus, expired products, and custom items by engaging with sales and vendors. Ensure that responsibility is placed on the correct source and manage discussions until resolved. Navigate through situations when parties are resistant to taking financial responsibilities. Negotiate returns and restock fees when risk of loss.
  
  

Basic Qualifications

Education

• A Bachelor's degree or equivalent professional experience in a related field
  
  

Relevant Work Experience

• At least 1 year or more experience as a Vendor Data Specialist.
• Experience working in a fast-paced environment, analyzing large data sets, and adhering to deadlines without compromising accuracy/quality. Provide customer service to internal and external requestors and manage workloads that necessitate portfolio-specific analytics to occur for departmental success and process improvement(s).
  
  

Additional

• Intermediate skill level in Microsoft Excel (i.e. VLOOKUP, Pivot Tables, IF Statements, SUM function and sort/filter).
• Intermediate skill level in Microsoft Outlook (i.e. creating folders, utilizing calendar/reminders, and coordinating meetings).
  
  

Preferred Qualifications

Education

• Bachelor's degree.
  
  

Additional

• Advanced time management skills to ensure daily work, discrepancies and/or projects are accomplished within given SLA's.
• Experience building and maintaining relationships within and between teams/vendors.
• Advanced skill level in Microsoft Excel (i.e. macros and advanced formulas).
• Exposure/experience with SAP and/or Zendesk
  
  

About Medline India:

Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a Great Place to Work by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.

We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today's toughest healthcare challenges.

About Medline Industries, LP:

Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.

At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America's Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.