Vendor Management

About CallHippo

CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.

To know more: https://callhippo.com/

Key Responsibilities

• Lead end-to-end delivery of global telecom, VoIP, and carrier integration projects, ensuring timely execution and stakeholder alignment.
• Manage relationships with telecom vendors, carriers, and technology partners across multiple regions.
• Drive vendor onboarding, contract negotiations, and commercial optimization initiatives.
• Oversee carrier routing, traffic management, quality monitoring, and margin improvement programs.
• Implement and monitor SLA, uptime, QoS, and service performance frameworks.
• Lead API-based integrations, provisioning workflows, and telecom infrastructure projects.
• Manage incident response, escalations, root cause analysis, and service improvement initiatives.
• Collaborate with Engineering, Product, Operations, and Leadership teams to deliver business-critical projects.
• Facilitate sprint planning, project reviews, risk management, and executive reporting.
• Create and maintain project documentation, dashboards, KPIs, and governance processes.
  
  

Required Skills

• Strong experience in Telecom, VoIP, SIP, DID Provisioning, Carrier Management, and CPaaS platforms.
• Proven expertise in Technical Project Management and cross-functional team leadership.
• Hands-on experience with API integrations, telecom routing, and service delivery.
• Strong understanding of SLA management, incident management, and operational excellence.
• Experience working with global carriers and telecom vendors.
• Excellent stakeholder management, negotiation, communication, and analytical skills.
  
  

Preferred

• Experience with telecom vendors such as Avoxi, Vonage, DIDlogic, or similar providers.
• Exposure to SaaS, cloud communications, and AI governance initiatives.
• PMP, Scrum, Agile, or equivalent project management certification is a plus.