Veeva Vault QDocs - AMS

Role & responsibilities

• Provide Level 2 application support for Veeva Vault QualityDocs.
• Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
• Support document lifecycle management, workflows, training assignments, and controlled document processes.
• Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
• Manage user access, security roles, permissions, and document-related configurations.
• Monitor application health, support queues, backlog, and service performance metrics.
• Support document migrations, metadata updates, and bulk document management activities.
• Assist in system enhancements, configuration changes, and release deployments.
• Prepare impact assessments and participate in change management activities.
• Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
• Execute validation support activities, including testing and defect tracking.
• Participate in periodic reviews, audits, and compliance-related activities.
• Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.

Required Skills & Experience

• 3-6 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.
• Hands-on experience with Veeva Vault QualityDocs.
• Strong understanding of:
• Document Control
• Quality Document Management
• Document Lifecycles
• Workflows and Approval Processes
• Periodic Reviews
• Training Assignments
• Controlled Documentation
• Experience in incident, problem, and change management processes.
• Ability to analyze system issues and perform root cause investigations.
• Experience with ticketing systems such as ServiceNow, Jira, or equivalent.
• Understanding of GxP, GMP, and Quality compliance requirements.
• Knowledge of validation processes and documentation.
• Strong stakeholder communication and documentation skills.

Preferred Qualifications

• Experience supporting other Veeva Vault Quality modules such as:
• QMS
• Training
• CAPA
• Deviations
• Change Control
• ITIL Foundation certification.
• Experience in AMS support engagements for pharmaceutical or biotech clients.
• Exposure to Agile or DevOps-based support models.