VDI Support Engineer
Zensar Technologies · Pune · onsite · Posted 71d ago
Undisclosed4–10 yrsfulltimeSourced from
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About this role
Experience
- 4-10 years of experience supporting VMware Horizon VDI environments.
- Hands-on experience with Azure Virtual Desktop (AVD) and/or Windows 365.
- Experience providing L2 support in enterprise virtual desktop environments.
- Experience supporting production environments and handling incident resolution, troubleshooting, and service requests.
Technical Skills
- Strong knowledge of VMware Horizon administration and troubleshooting.
- Experience managing golden images, desktop pools, user assignments, and application publishing.
- Good understanding of VMware vSphere, ESXi, vCenter, and virtual infrastructure concepts.
- Experience with Azure Virtual Desktop, Windows 365, and Microsoft Azure services.
- Knowledge of FSLogix profile management and user profile troubleshooting.
- Experience with Windows 10/11 administration and endpoint management.
- Familiarity with SCCM/MECM, Microsoft Intune, and application deployment processes.
- Understanding of Active Directory, Group Policy, DNS, DHCP, and networking fundamentals.
- Knowledge of performance tuning, capacity planning, and VDI monitoring tools.
- Basic PowerShell scripting skills for administration and automation tasks.
Preferred Qualifications
- VMware Certified Professional (VCP) certification.
- Microsoft Azure or Azure Virtual Desktop certifications.
- ITIL Foundation certification.
Key Competencies
- Strong troubleshooting and analytical skills.
- Ability to perform root cause analysis and problem resolution.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced support environment.
- Strong documentation and knowledge management practices.
- Team-oriented mindset with the ability to collaborate across technical teams.
- Provide L2 support for VMware Horizon VDI, Azure Virtual Desktop (AVD), and Windows 365 environments.
- Manage and maintain VMware Horizon infrastructure, including desktop pools, golden images, user assignments, and application delivery.
- Perform VDI provisioning, image management, updates, and lifecycle management activities.
- Troubleshoot and resolve VDI-related incidents, including login issues, profile corruption, session disconnects, printing issues, and application performance problems.
- Monitor VDI environment health, performance, and capacity to ensure optimal end-user experience.
- Execute VM sizing, resource allocation, capacity planning, and performance optimization activities.
- Support VMware ESXi hosts, including firmware, BIOS, driver upgrades, maintenance mode activities, and cluster remediation.
- Assist with VMware Horizon upgrades, migrations, and infrastructure enhancement projects.
- Support Azure Virtual Desktop and Windows 365 environments, including host pool management, image deployment, user provisioning, and troubleshooting.
- Coordinate with SCCM, Intune, and Endpoint Management teams for application deployment, patching, compliance, and software distribution.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Participate in incident, problem, and change management activities in accordance with ITIL processes.
- Maintain technical documentation, operational procedures, and knowledge base articles.
- Collaborate with infrastructure, network, security, and application teams to resolve complex issues.
- Provide operational handover, status updates, and technical support during maintenance and project activities.
- Ensure service levels (SLAs) are achieved and customer satisfaction is maintained.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ServiceAutomationcustomer satisfactionApplication Deploymentanalytical thinkingDNSActive DirectoryChange ManagementEndpointESXIAzure Virtual DesktopdeploymentAdministrationEndpoint ManagementcomplianceMicrosoft Azure
About Zensar Technologies
Zensar Technologies
IT Services & Consulting
10.0k+
employees
2001
25 years old
Pune, Maharashtra
India
About
Zensar is a global organization that conceptualizes, builds, and manages digital products through experience design, data engineering, and advanced analytics for leading companies.
Industries
IT Services & Consulting
Employee ratings
2,994 reviews
3.7/ 5
Culture
3.5
Career growth
3.0
Work-life
3.8
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