Vdi Engineer

Position Overview (Job Summary): VDI Vmware

Location: Chennai

The Omnissa Horizon Engineer L2 will be responsible for the day-to-day administration, monitoring, troubleshooting, and support of enterprise Omnissa Horizon VDI environments. The role involves supporting Horizon infrastructure components, desktop/application delivery, profile management, golden images, and end-user VDI issues while ensuring incidents and service requests are resolved within defined SLA timelines.

Primary Skills:

• Omnissa Horizon / VMware Horizon 7 & 8
• Horizon Connection Servers
• Unified Access Gateway (UAG)
• Instant Clones
• FSLogix
• Dynamic Environment Manager (DEM)
• VDI Administration & Troubleshooting
• Golden Image Management
• VMware vSphere
• VMware ESXi
• VMware vCenter

Secondary Skills:

• Active Directory (AD)
• DNS & DHCP
• Group Policy (GPO)
• Windows Server Administration
• PowerShell Basic scripting
• Monitoring and reporting tools
• VDI performance analysis
• Incident and Service Request Management
• Technical documentation and runbooks

Experience:

3–5 years of experience supporting VMware/Omnissa Horizon environments.

Role and Responsibilities:

A. Key Responsibilities

• Administer and support Omnissa Horizon virtual desktop and application delivery environments.
• Manage Horizon Connection Servers, Unified Access Gateways (UAG), desktop pools, and Instant Clone environments.
• Troubleshoot Horizon client connectivity, desktop launch, authentication, user profile, and application-related issues.
• Administer and support FSLogix and Dynamic Environment Manager (DEM).
• Monitor Horizon infrastructure health, performance, and user sessions.
• Perform golden image maintenance, patching, and routine platform updates.
• Troubleshoot VDI performance and availability issues.
• Resolve incidents and service requests within agreed SLA timelines.
• Support Horizon 7/8 environments and related VMware infrastructure.

B. Additional Responsibilities

• Collaborate with VMware, Windows, Networking, and Active Directory teams for infrastructure issue resolution.
• Maintain operational documentation, troubleshooting procedures, runbooks, and knowledge articles.
• Participate in on-call and after-hours support when required.
• Use basic PowerShell scripting for administrative activities.
• Support monitoring and reporting activities.
• Communicate effectively with users and technical teams during incident resolution.

Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline preferred.
Note: The original JD does not specify an educational qualification.

Certifications:

Preferred / Good to have:

• VMware Certified Professional – Desktop Management (VCP-DTM)
• Omnissa Horizon-related certification
• Relevant VMware virtualization certification