VDI Engineer

Role Overview

We are seeking an experienced VDI Engineer to join Terex's Global Infrastructure & Operations organization, aligned to the India Centre of Excellence. This role is hands-on and operationally focused, responsible for supporting, maintaining, and optimizing enterprise Virtual Desktop Infrastructure (VDI) platforms, including VMware Horizon, Azure Virtual Desktop (AVD), and Workspace-based solutions.

The VDI Engineer will work closely with end-user computing, infrastructure, network, security, and service desk teams to ensure stable, secure, and performant virtual desktop services for Terex's global workforce. The role operates as part of a globally integrated follow-the-sun support model, partnering closely with teams in Northern Ireland Centre of Excellence and other regions.

Key Responsibilities

VDI Platform Operations & Support

• Provide day-to-day operational support for enterprise VDI platforms including VMware Horizon, Azure Virtual Desktop (AVD), and Workspace-based environments.
• Monitor VDI environments for availability, performance, and capacity, ensuring a consistent end-user experience.
• Diagnose and resolve incidents related to VDI access, performance degradation, profile issues, and session stability.
• Execute platform changes through structured change management, validation, and post-change monitoring.
• Support patching, image management, and lifecycle management of virtual desktop images.

User Experience & Incident Management

• Act as an escalation point for complex VDI-related incidents from service desk and EUC teams.
• Perform root cause analysis (RCA) for recurring VDI issues and support corrective action planning.
• Partner with endpoint, application, and identity teams to resolve end-user connectivity and access challenges.
• Contribute to continuous service improvement focused on reliability and user experience.

Infrastructure, Networking & Connectivity

• Troubleshoot VDI-related networking issues including latency, connectivity, gateway access, and hybrid cloud integration.
• Partner with network teams to ensure VDI platforms are optimally integrated with on-premises and cloud networks.
• Support secure access models including VPN, identity federation, conditional access, and MFA where applicable.

Security & Access Management

• Enforce security best practices across VDI environments in alignment with Terex security standards.
• Support role-based access models and least-privilege principles for VDI administration.
• Partner with security teams to remediate vulnerabilities, audit findings, and compliance requirements related to VDI platforms.
• Support logging, monitoring, and alerting for VDI infrastructure and access events.

Operational Excellence & Documentation

• Maintain operational runbooks, standard operating procedures, and knowledge articles for VDI platforms.
• Identify automation opportunities to reduce manual effort and operational risk.
• Support platform reliability initiatives and contribute to incident trend analysis.
• Participate in on-call or follow-the-sun support rotations where required.

Required Qualifications

Experience

• 6 to 10 years of overall infrastructure, EUC, or virtual desktop engineering experience.
• 4+ years of hands-on experience supporting enterprise VDI platforms.
• Proven experience supporting production environments with strong operational discipline.

Technical Skills

• Strong hands-on experience with VMware Horizon, Azure Virtual Desktop (AVD), and Workspace-based VDI solutions.
• Solid understanding of Windows desktop operating systems in virtualized environments.
• Experience with profile management, image management, and session optimization.
• Strong troubleshooting skills across VDI, networking, authentication, and endpoint integration.
• Familiarity with incident management, change control, and root cause analysis (RCA).
• Experience working with monitoring and logging tools supporting VDI platforms.

Education

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.

Preferred Qualifications

• VMware Horizon or Microsoft AVD-related certifications.
• Experience supporting VDI in regulated or security-sensitive environments.
• Exposure to hybrid cloud desktop architectures.
• Experience working in a global, follow-the-sun support model.

Familiarity with ITIL-based operational processes.