V KYC Professional
Smartcoin · Bengaluru · onsite · Posted 27d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
-
- Verify Customer Documents: Review and verify the customer s identity documents during the video call.
- Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
- Update Records: Accurately document customer details and VKYC outcomes in the companys systems and databases.
- Candidates must graduate with any Stream
- Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
- Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
- Good knowledge of VKYC processes
- Comfortable with technology, including video conferencing tools and CRM software.
- Strong attention to detail with the ability to spot inconsistencies in documentation.
- Ability to handle sensitive information with discretion and maintain confidentiality.
-
- Previous experience in video-based KYC verification or in a customer-facing role.
- Multilingual proficiency is a plus but Hindi and English is a must.
- Knowledge of the financial sector and the regulatory environment.
- Communication: Clear and concise communication skills are essential for interacting with customers.
- Attention to Detail: Accuracy in verifying documents and recording customer details.
-
- Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
- Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
- Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceVideo Conferencingcrm softwarecrmMultilingualanalytical thinkingVideo KycCustomer QueriesBankingVKYCCommunication SkillscomplianceKYCKyc Verification