UX Designer Sênior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a UX Designer Sênior based in Brazil.

This role is designed for a senior UX professional who wants to create meaningful digital experiences and influence products with real business impact. You will work on complex customer journeys, combining research, strategy, design, and data-driven insights to improve user experiences. The position requires a strong product mindset, understanding of customer needs, and the ability to transform insights into scalable solutions. You will collaborate closely with multidisciplinary teams, including product, technology, and business stakeholders. The environment values innovation, autonomy, continuous learning, and high-quality delivery. You will have the opportunity to contribute to digital products in a dynamic and challenging technology ecosystem.

Accountabilities:: As a Senior UX Designer, you will be responsible for driving user-centered design strategies, improving customer experiences, and creating solutions that connect business goals with user needs. Your responsibilities will include:

Mapping complete customer journeys, identifying digital and physical touchpoints and opportunities for improvement;

Analyzing experience metrics and user behavior data, including NPS, CSAT, CES, and usage insights, to identify friction points;

Proposing improvements beyond digital interfaces, considering customer service, communication, and internal processes;

Developing personas and user archetypes based on research and behavioral data;

Creating service blueprints, journey maps, and omnichannel experience frameworks;

Supporting strategic initiatives focused on customer satisfaction, engagement, and retention;

Conducting qualitative and quantitative user research to identify needs, challenges, and opportunities;

Creating wireframes, interactive prototypes, and interface specifications for web and mobile products;

Planning and executing usability tests to validate design hypotheses with real users;

Developing, evolving, and maintaining design systems and component libraries;

Collaborating with Product Managers, Developers, and business stakeholders to deliver impactful solutions.

Requirements:

We are looking for a senior UX professional with strong experience in product design, user research, and customer experience strategy. The ideal candidate should have:

Solid experience in UX Design, UX Strategy, or Product Design roles;

Previous experience in financial services, especially investment-related products;

Experience with customer journey mapping, service design, and omnichannel experiences;

Experience analyzing experience metrics such as NPS, CSAT, and CES, as well as user behavior data;

Strong knowledge of qualitative and quantitative user research techniques;

Experience creating wireframes, prototypes, and usability testing processes;

Experience building and maintaining design systems;

Strategic mindset with strong business vision and focus on measurable impact;

Excellent communication skills and ability to collaborate with multidisciplinary teams;

Experience working in agile product environments and squads;

Knowledge of CX, Service Design, or Design Ops practices is a plus;

Experience with large-scale products, regulated environments, analytics, experimentation, and A/B testing is desirable;

Intermediate or advanced English proficiency is considered a plus.

Benefits:

Flexible benefits card with monthly allowance for meals, food, and mobility expenses;

Health insurance with no copayment or employee discount;

Dental insurance with no copayment or employee discount;

Life insurance;

Access to Gympass/Wellhub fitness and wellness programs;

Access to TotalPass with activities focused on health, sports, and well-being;

SESC partnership with benefits in culture, leisure, sports, and wellness;

Access to financial benefits, loans, and pension options through partner platforms;

Continuous interaction with technology professionals and knowledge-sharing opportunities;

Possibility of internal project mobility and career development;

Close support from People teams and leadership.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1