Ux And Ui Designer

Key Responsibilities

• End-to-End UX design
• Own the user experience design from merchant onboarding to payments, refunds, reconciliation, and dispute workflows in collaboration with solution lead.
• UI Design & Prototyping
• Create wireframes, interactive mock-ups, and hi-fidelity prototypes for mobile, web, and embedded POS interfaces using tools like Figma, Sketch, or Adobe XD.
• Design System & Governance
• Develop reusable UI components and style guides aligned with SBI Payments brand and compliance needs; enforce accessibility and consistency standards.
• Compliance-Aligned Product Development
• Lead implementation of regulatory systems, CRM journeys, and merchant acquiring, reconciliation engines aligned with guidelines.
• Solution dispute and refund workflows that integrate seamlessly with NPCI/RBI modules.
• Cross-Functional Collaboration
• Work closely with solution, strategy, engineering, compliance, and business teams to ensure UX solutions align with regulatory formats (like NPCI file types) and technical constraints.
• Performance Metrics & Continuous Improvement
• Analyse usability data and merchant feedback to iterate on designs and optimize KPIs such as task completion rate, drop-off, and satisfaction.

Required Skills & Experience

• Experience in UI/UX design, preferably in BFSI, payments, fintech, or PSU-led environments.
• Strong portfolio showcasing responsive/mobile-first design, interaction flows, and merchant-facing products.
• Experience with design tools (Figma, Sketch, Adobe XD) and prototyping/testing platforms.
• Solid understanding of agile workflows, journey mapping, information architecture, and UI systems.
• Excellent communication skills, with the ability to translate complex requirements into intuitive designs.

Preferred Qualifications

• Experience with PoS systems, UPI channels, BBPS, or regulated payment ecosystems.
• Familiarity with accessibility standards, design system governance, and rapid prototyping.
• Degree in Design, HCI, or related field, additional certifications a plus.