Utility Business Process / Modernization Expert

Role & Responsibility :

• Lead/assist in business process assessment, re-engineering and transformation initiatives for power utilities/DISCOMs.
• Understand existing business processes, identify gaps and inefficiencies, and recommend optimized To-Be processes.
• Conduct stakeholder consultations with utility departments to understand business and operational requirements.
• Prepare As-Is and To-Be process maps, business process documents, workflows and requirement specifications.
• Provide domain expertise for digital transformation initiatives across:
• Smart Metering / AMI
• MDMS (Meter Data Management System)
• Commercial Operations
• CRM
• ERP
• Revenue Management
• SCADA / ADMS / OMS
• GIS / ArcGIS
• Analyse the impact of technology implementation on existing utility processes and recommend appropriate process changes.
• Support identification and documentation of functional and business requirements for IT/digital solutions.
• Coordinate with DISCOM/business teams, technology teams, system integrators, OEMs and other stakeholders for requirement finalization.
• Support preparation and review of RFPs, technical specifications, scope of work, functional requirements and evaluation criteria for utility transformation projects.
• Assist in evaluation of technology solutions and assess their alignment with utility business processes and requirements.
• Support implementation teams during process transition, system integration, UAT and go-live activities.
• Identify process dependencies across billing, metering, revenue, customer service, network operations and other utility functions.
• Recommend process standardization and automation opportunities to improve operational efficiency and customer service.
• Develop business cases, process improvement recommendations, management presentations and transformation reports.
• Monitor implementation progress against defined business requirements and transformation objectives.
• Identify implementation risks, process gaps and change-management requirements and recommend mitigation measures.
• Support training, knowledge transfer and adoption of transformed processes across utility departments.
• Undertake any other business transformation and utility-domain activities assigned by the organization.

4. Educational Qualification

Essential:

• B.E./B.Tech./M.E./M.Tech. in Engineering, preferably Electrical, Electronics, Computer Science, IT or related discipline; OR
• MBA/PGDM in Operations, Business Management, IT, Finance or related discipline with relevant power-sector experience.