User Experience Researcher

We are looking for a User Researcher II to drive end-to-end research within an assigned charter — selecting appropriate methodologies, synthesising qual and quant inputs, and beginning to build cross-team partnerships that ensure research shapes product and business decisions. This role operates with growing independence; manager support is available but not the default.

Must-have

• 2–4 years of hands-on research experience; drives end-to-end projects with some manager support.
• Selects and executes appropriate methodologies for complex problems — not just evaluative research.
• Strong qual depth: independently plans, recruits, facilitates, and synthesises. Insights tied to product and design action.
• Integrates qual and quant data (analytics, surveys, behavioural data) into synthesis with manager's help.
• Proactively engages with PMs to scope and prioritise research; doesn't wait to be directed.

Good to have

• Consumer or marketplace product company background.
• Early exposure to proactively shaping a research roadmap for a charter.
• Bachelor's or Master's in Design, Psychology, Social Sciences, or related fields. Work quality takes precedence.

By applying for this position, I voluntarily consent to submitting my information and documents (collectively Personal Data), and hereby consent to SmartShift Logistics Solutions Private Limited and its affiliates, subsidiaries or group companies (collectively Company) collecting, using, processing and storing such information and documents for the purposes of evaluating my application and candidature, in accordance with the Company's policies and applicable law. I further consent to the Company sharing my Personal Data with third parties, including to its affiliates, subsidiaries and vendors for the aforementioned purposes and to the consequential use, processing and storage of my Personal Data by such third parties. I further understand that my Personal Data will be stored for such periods as may be required for the Company, subject to applicable law.