User Experience Designer

Role: UX Designer

Function: Product Design / UX

Location: Gurugram, India (In-office)

Type: Full-time

Industry: AI, Medical SaaS, Dental Technology

About Company

The company builds medical AI SaaS for the U.S. dental market.

Its all-in-one platform serves thousands of dental practices with analytics, scheduling, communications, payments, and marketing automation. It was founded in 2015 by a practicing dentist, a data strategist, and a PhD technologist.

The team is mission-driven, execution-oriented, and moves fast to ship real value.

Position Overview

This is a hands-on individual contributor role owning end-to-end product design — from problem framing and user flows through to high-fidelity UI and developer handoff. You'll be the design presence in Gurugram, embedded with local PMs and engineers, and reporting to the Senior Designer in the US. The work spans a complex, multi-tenant platform used by dentists, front-desk staff, and office managers who need to complete tasks in seconds under real-time pressure.

Role & Responsibilities

• Translate product requirements and user problems into flows, information architecture, wireframes, and high-fidelity UI in Figma — covering web, responsive web, mobile, and kiosk surfaces including empty, loading, error, and permission states
• Prototype interactions to validate and communicate intent before engineering begins; redesign and incrementally improve existing screens as a core part of the workload
• Talk to internal stakeholders (CX, support, sales) and end users to understand workflows before designing them; run lightweight usability tests and use findings to change designs, not justify them
• Use product analytics and support tickets as active inputs to design decisions
• Work within and contribute to the design system — components, patterns, tokens — and produce clear handoff specs covering states, responsive behaviour, edge cases, and interaction details
• Review built implementations against designs and close gaps directly with engineering; apply accessibility fundamentals including contrast, hierarchy, keyboard navigation, and touch targets
• Partner with Product Management from problem statement onward, surface edge cases early, and present design decisions with clear reasoning to distributed US and India teams

Must Have Criteria

• 2+ years of core UX design experience at an internet or software product company (B2B/B2C SaaS, consumer internet, or product-led platform)
• Portfolio with 2–3 case studies showing the problem, process, decisions made, and shipped outcome — applications without a portfolio will not be considered
• Strong command of Figma — components, variants, auto layout, prototyping, and shared libraries
• Demonstrated ability to design data-dense screens: tables, dashboards, filters, and settings
• Experience designing within an existing design system rather than inventing per screen
• Ability to communicate design decisions clearly in written and verbal English to US-based stakeholders
• Willingness to work in-office in Gurugram with overlap into US hours (until 9–11 PM IST) as needed

Nice to Have

• Formal design education — B.Des / M.Des in Interaction, Communication, or Product Design, or HCI
• B2B SaaS or multi-tenant product experience; healthcare, fintech, or other regulated-domain products
• Experience with conversational or voice interface design
• Contributed to building or maintaining a design system
• Working knowledge of HTML/CSS sufficient to assess implementation cost; exposure to AI-assisted design tooling

What We Offer

• End-to-end design ownership across a complex, widely-used platform — web, mobile, and kiosk
• Direct collaboration with US-based Senior Designer and cross-functional teams, with high visibility into product decisions
• Fast release cadence (two releases per month) with real, measurable impact on how dental practices operate
• Autonomy and flexible scheduling within a mission-driven, execution-oriented team