User Experience Designer

Job description

THE ROLE & RESPONSIBILITIES

We are looking for a seasoned Senior UX Designer to shape how our users experience our products at every touchpoint. With 7+ years of hands-on design practice, you bring deep expertise in user research, interaction design, and systems thinking translating complex business and user needs into intuitive, elegant product experiences. You will work at the intersection of strategy and craft: informing roadmaps, driving design systems, and mentoring a growing team of designers all while staying close to the pixels.

REQUIREMENTS & QUALIFICATIONS

- 7+ years of hands-on design practice

Must-Have

User Research & Discovery
- Plan and conduct mixed-methods user research: in-depth interviews, contextual inquiry, diary studies, surveys, and moderated/unmoderated usability sessions.
- Synthesize qualitative and quantitative research data into actionable insights, personas, jobs-to-be-done frameworks, and opportunity maps.
- Collaborate with data analytics teams to pair behavioral data with attitudinal research for a full-spectrum understanding of user behavior.
- Champion continuous discovery practices — embedding lightweight research rituals into every sprint and feature cycle.
- Present research findings persuasively to product, engineering, and executive stakeholders, influencing roadmap prioritization.

Interaction Design & Prototyping
- Own end-to-end interaction design: from rough concept sketches through structured wireframes to pixel-perfect, high-fidelity prototypes.
- Design complex flows and edge cases with rigor — accounting for error states, empty states, loading states, and responsive breakpoints.
- Create interactive prototypes in Figma or Framer to communicate behavior, transitions, and micro-interactions to engineers and stakeholders.
- Apply established design patterns while pushing beyond convention where user needs demand it — balancing familiarity with innovation.
- Ensure all interaction designs meet WCAG 2.1 AA accessibility standards; advocate for inclusive design from the earliest stages.
- Using AI to generate High-fidelity prototyping for complex flows.

Design Systems & Visual Craft
- Contribute to and evolve a mature design system: define, document, and maintain components, tokens, patterns, and usage guidelines.
- Drive design system adoption across product teams; partner with frontend engineers on component implementation and handoff quality.
- Establish and uphold visual design standards: typography scales, color systems, spacing grids, iconography, and motion guidelines.
- Conduct design QA against shipped features — reviewing builds against specs and raising regressions with engineers before release.

Product Strategy & UX Leadership
- Partner with product managers and engineers from discovery through delivery — contributing UX strategy to feature planning and OKRs.
- Facilitate design thinking workshops, co-creation sessions, and design sprints with cross-functional stakeholders.
- Map end-to-end user journeys and service blueprints to identify systemic gaps, friction points, and strategic design opportunities.
- Define and track UX success metrics — task completion rates, error rates, time-on-task, NPS, and CSAT — alongside product KPIs.
- Own and communicate the design rationale behind decisions; document design intent in Confluence or Notion for long-term reference.

Stakeholder Collaboration & Communication
- Present design work clearly and confidently to diverse audiences — from weekly sprint reviews to quarterly executive briefings.
- Translate ambiguous or conflicting stakeholder requirements into clear, actionable design briefs and structured problem statements.
- Manage design feedback loops constructively: solicit, prioritize, and integrate feedback while maintaining design integrity.
- Collaborate with engineers on feasibility, trade-offs, and implementation fidelity — advocating for the user experience throughout development.

- Nice-2-have
- Data visualisation / dashboard UX experience
- Mobile native design
- Basic HTML/CSS knowledge for dev handoff