User Experience Design Advisor - HIH - Evernorth

Job Description

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Role Summary

This Accessibility and Digital Ethics Technologist role will drive enterprise-wide strategy for accessibility and digital ethics. This includes guiding how these principles are applied to current and future innovations, with a focus on AI-powered solutions. The role partners closely with product, engineering, design, research, legal, compliance, and data teams to ensure that accessibility and ethical practices are integrated throughout the product lifecycle.

A major focus of the role is enablement and automation. The Advisor creates frameworks, tools, and scalable self-service systems that help teams adopt accessibility and digital ethics practices efficiently and consistently.

Key Responsibilities

Enterprise Strategy and Governance

- Develop and maintain company-wide strategies for accessibility and digital ethics, with a strong focus on AI-driven experiences.

- Partner with leaders to define governance models, ethical principles, and measurable outcomes.

- Contribute to policies that support responsible, inclusive, and ethically grounded digital products.

Cross Functional Advisory and Implementation

- Serve as a subject matter expert in accessibility and digital ethics for product teams across the organization.

- Review product concepts, designs, and technical solutions to ensure accessibility compliance, inclusive design, fairness, transparency, and user trust.

- Provide guidance on the ethical use of data, automation, and AI in product development.

Enablement, Tooling, and Automation

- Create self-service frameworks, toolkits, playbooks, and automated systems that scale accessibility and digital ethics practices.

- Support integration of automated checks into product development workflows.

- Identify opportunities to streamline delivery through reusable components and design system contributions.

Advocacy, Education, and Culture Building

- Lead training and enablement efforts that strengthen accessibility and digital ethics knowledge.

- Promote a culture of inclusion, responsibility, and thoughtful innovation.

- Serve as an internal and external thought leader in accessibility, digital ethics, and responsible AI.

Future Vision and External Representation

- Shape and articulate a forward-looking vision for the future of accessibility and digital ethics, including how emerging technologies such as AI will impact inclusive design and user trust.

- Represent the company publicly as a credible thought leader, engaging in speaking opportunities, in person forums, industry events, and professional publications.

- Communicate complex accessibility and ethical concepts clearly to diverse audiences, strengthening the organization s reputation, and influencing the broader ecosystem toward responsible and inclusive innovation.

Required Qualifications

- Eleven or more years of experience in accessibility, inclusive design, digital ethics, responsible AI, compliance, or related fields.

- Deep knowledge of WCAG, assistive technologies, and relevant regulatory frameworks.

- Strong understanding of AI ethics topics, including fairness, bias mitigation, transparency, explainability, and harm reduction.

- Demonstrated success advising cross functional teams and influencing enterprise strategy.

- Experience designing or supporting tools, frameworks, or automated systems that scale practices across large organizations.

- Excellent communication skills that make complex topics actionable.

Preferred Qualifications

- Experience in a large-scale enterprise, healthcare, or regulated environments.

- Familiarity with product development, design systems, engineering workflows, or content strategy.

- Experience with accessibility audits, ethical risk assessments, or AI impact evaluations.

- Proficiency with automated testing tools and AI evaluation techniques.

- Recognized thought leadership or published work in accessibility, digital ethics, or responsible innovation.

Key Competencies

- Strategic influence with strong cross functional leadership skills.

- Technical fluency in accessibility and AI ethics.

- Systems thinking with a focus on scale and reusable solutions.

- Strong user advocacy grounded in inclusion and harm reduction.

- Ability to anticipate future risks and guide responsible innovation.

- Strong collaboration and facilitation skills.

Location & Hours of Work:

Hyderabad and Hybrid (2:30 PM IST to 11:30 PM IST)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services