US Voice Process Out Bound Sales

Job Title: QuickBooks Sales & Support Executive

Experience: 3+ Years
Job Type: Full-Time
Shift: US Shift (Night Shift)
Process: US Inbound & Outbound Voice Process

Job Description

We are looking for an experienced and result-oriented QuickBooks Sales & Support Executive with a minimum of 3 years of experience in US voice processes, technical sales, customer support, or accounting services. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and a good understanding of QuickBooks products and accounting services.

Key Responsibilities

• Handle inbound and outbound calls with US-based customers and prospects.
• Promote and sell QuickBooks products, technical solutions, accounting services, and related business services.
• Understand customer requirements and recommend suitable QuickBooks solutions and accounting services.
• Provide product information, sales demonstrations, and basic technical support for QuickBooks-related queries.
• Generate leads, follow up with prospects, and convert sales opportunities into customers.
• Assist customers with QuickBooks-related product and service inquiries, ensuring a high level of customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Achieve monthly sales targets, conversion goals, and customer service performance metrics.
• Maintain accurate records of customer interactions, leads, follow-ups, and sales activities in the CRM.
• Provide constructive feedback to the sales and support teams to improve customer experience and sales performance.
• Work effectively during US business hours and coordinate with international customers and internal teams.

Required Qualifications & Skills

• Minimum 3+ years of experience in US inbound and outbound voice processes.
• At least 3 years of relevant experience in QuickBooks sales, technical sales, customer support, or accounting services is strongly preferred.
• Excellent verbal and written communication skills, with the ability to communicate confidently with US customers.
• Strong sales, negotiation, persuasion, and objection-handling skills.
• Good understanding of QuickBooks products, accounting software, and bookkeeping services.
• Ability to understand customer pain points and recommend appropriate products and services.
• Experience in lead generation, follow-ups, upselling, cross-selling, and closing deals.
• Customer-focused approach with strong problem-solving and relationship-management skills.
• Ability to work independently, meet targets, and perform in a target-driven environment.
• Willingness to work night shifts aligned with US business hours.

Preferred Candidate Profile

• Candidates with prior experience in QuickBooks sales and support will be given preference.
• Experience selling accounting, bookkeeping, tax preparation, or other financial services to US-based SMBs is an advantage.
• Candidates with experience in technical sales or SaaS product sales are encouraged to apply.
• Familiarity with CRM tools and sales reporting is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with US-based customers and accounting technology solutions.
• Career growth opportunities in sales, customer success, and technical support.
• A professional and performance-driven work environment.

Apply Now: If you have strong communication skills, relevant US voice-process experience, and a passion for QuickBooks sales and customer support, we would love to hear from you.