US Unemployment Claims

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

A2W- US Claims

Location: Chennai

Experience: 9- 12 Years

Good to Have

• Knowledge of US Unemployment Insurance
• Understanding of employee onboarding and workforce lifecycle processes
• Experience working with case management, claims processing, or compliance operations
• Experience using workflow portals and web-based applications
• Strong research, data validation, and analytical skills
• Ability to review employee records, separation details, and supporting documentation
• Strong communication and stakeholder management skills
• Proficiency in MS Excel, Outlook, and shared mailboxes
• Ability to manage multiple deadlines and SLAs

• Exposure to Workforce Solutions or Staffing Industry operations
• Knowledge of US labor and employment regulations
• Experience with unemployment claim adjudication processes
• Exposure to process automation / RPA-enabled environments
• Knowledge of tax credit programs and workforce incentive programs
• Experience supporting audits and compliance reviews
• Experience working with third-party vendors
• Knowledge of staffing and contingent workforce programs
• Experience in shared services operations

Qualification / Certifications

• Bachelor's Degree in Business Administration, HR, Accounting or related discipline.
• FPC Certification preferred.

Functional Area

Workforce Operations | Compliance Operations | Unemployment Claims Administration | Tax Credit Processing | Shared Services

Desired candidate profile

• 2-5 years of experience in workforce administration, HR operations, claims administration, onboarding support, or compliance operations.
• Experience in Staffing, Workforce Solutions, MSP, or Shared Services environments preferred.
• Strong analytical and investigative skills.
• Ability to review multiple systems and consolidate information accurately.
• Strong attention to detail and documentation skills.
• Ability to manage time-sensitive workloads and critical deadlines.
• Excellent verbal and written communication skills.
• Ability to engage professionally with recruiters, field offices, vendors, and internal stakeholders.

Job Description/ Roles & Responsibilities

• Monitor and process WOTC screenings and Unemployment claim notifications received through team mailboxes and vendor platforms.
• Review onboarding, employment, assignment, and separation records to validate case information.
• Access and update information across multiple systems and operational trackers.
• Validate candidate eligibility, claim details, supporting documentation, and compliance requirements.
• Investigate exceptions, incomplete records, invalid information, and outstanding documentation requirements.
• Coordinate with associates, recruiters, branch offices, and external vendors to obtain required information and resolve cases.
• Complete follow-ups, maintain case status, and ensure SLA adherence for all assigned activities.
• Prepare, upload, and manage supporting documentation for claims, appeals, hearings, and tax credit processing activities.
• Maintain accurate audit trails, trackers, reports, and case records to support compliance and governance requirements.
• Support operational excellence through timely processing, issue resolution, stakeholder communication, and continuous process improvement initiatives.