US Tax Calling | Team Member / Senior Team Member | Remote

Team Member / Senior Team Member Tax Calling - Nationwide

Experience: 1 - 5 Years
Location : Bangalore (Work From Home)
Employment Type: Full-Time
Shift: Night Shift (US Process)

Job Summary

We are looking for Team Members and Senior Team Members Tax Calling with experience in US Tax Calling. The role involves contacting US county tax offices, retrieving tax-related information through Netroline and other sources, analyzing property tax records, and preparing tax certifications with high accuracy and quality standards.

Key Responsibilities

• Perform Tax Certification by calling US county tax offices and obtaining tax-related information.
• Retrieve and validate tax and property-related data through Netroline and other available resources.
• Prepare tax certificates and update tax status and property information accurately.
• Analyze tax information and ensure quality and compliance with process requirements.
• Meet productivity, quality, and turnaround-time targets.
• Collaborate with internal teams and stakeholders for issue resolution.
• Maintain process documentation and adhere to established guidelines.

Required Skills

• Experience in US Tax Calling is mandatory.
• Excellent verbal communication skills with a neutral/US accent.
• Strong written communication skills.
• Good analytical and decision-making abilities.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and Microsoft Word.
• Typing speed of 25 WPM with 98% accuracy.
• Ability to work independently in a remote environment.
• Flexible to work in night shifts and weekends, if required.
• No shift-related constraints.

Eligibility Criteria

• Graduate or Undergraduate in any discipline.
• Minimum 1 year of experience in US Tax Calling.
• Experience in Mortgage, Title, Property Tax, Tax Certification, or related US processes will be preferred.

Experience Requirements

Team Member

• 1 to 3 years of experience in US Tax Calling or related US Mortgage/Tax processes.
• Knowledge of tax certification and property tax information retrieval.

Senior Team Member

• 3 to 5 years of experience in US Tax Calling, Tax Certification, or related US Mortgage processes.
• Ability to handle complex tax scenarios and support junior team members.
• Strong process knowledge and quality orientation.

Preferred Candidate Profile

• Strong communication and interpersonal skills.
• Detail-oriented with a high degree of accuracy.
• Ability to work under tight deadlines and meet productivity goals.
• Self-motivated and comfortable working remotely.
• Positive attitude and strong team collaboration skills.