US Tax Analyst - C2H - Bengaluru

Job Summary

We are looking for a detail-oriented Tax Operations Analyst to support regulatory documentation, customer tax profile maintenance, data validation, and financial operations. The role involves reviewing and validating complex tax forms, processing customer requests, maintaining accurate information across systems, and ensuring all activities are completed in accordance with established procedures and regulatory requirements.

The ideal candidate should have strong analytical skills, attention to detail, and the ability to manage multiple requests while meeting productivity, accuracy, and turnaround-time targets.

Key Responsibilities

• Validate various regulatory and tax documents submitted by customers.
• Analyze, review, and validate moderate to complex tax forms, including W-9, W-8BEN, W-8BEN-E, W-8IMY, W-8EXP, W-8ECI, and CRS Forms.
• Accurately process customer tax profile requests across various client systems.
• Review customer information and identify discrepancies or missing information.
• Modify customer information based on daily maintenance requests, including address and Tax Identification Number (TIN) updates.
• Verify that all corrections and modifications are accurately updated across relevant systems.
• Perform due diligence on required processing steps and validate parameters defined within the process.
• Monitor failure queues, mailboxes, and databases to ensure all pending items are resolved within required timelines.
• Ensure all customer requests are completed accurately and within defined turnaround times.
• Identify and escalate exceptions, discrepancies, and process deviations to management in a timely manner.
• Maintain process and procedure documentation.
• Support a strong control-focused and compliance-driven environment.
• Work closely with clients and internal teams to resolve issues and clarify requirements.
• Meet defined productivity, quality, accuracy, and turnaround-time targets.
• Manage multiple tasks and priorities effectively in a high-pressure environment.

Required Skills

• Experience in Tax Operations, Regulatory Operations, Financial Operations, KYC, Client Onboarding, or related banking operations.
• Good understanding of US tax forms and regulatory documentation.
• Hands-on experience with W-8/W-9 and CRS forms is highly preferred.
• Strong data validation and customer information maintenance skills.
• Excellent attention to detail and accuracy.
• Ability to identify discrepancies and perform due diligence.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Strong client focus and relationship-building skills.
• Ability to work with multiple systems, databases, queues, and mailboxes.
• Ability to meet deadlines and productivity targets in a high-pressure environment.